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Service Technician

1 month ago

New York, New York, United States Canon Solutions America, Inc. Full time

About the Role

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We are seeking a skilled Service Technician to join our team as a Field Support Specialist. As a key member of our technical support group, you will be responsible for providing exceptional service and support to our customers.

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Key Responsibilities:

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  • Technical Support: Provide expert technical support to customers via phone, email, or on-site visits to resolve product-related issues.">
  • Equipment Repair: Diagnose and repair complex equipment using established procedures and industry standards.">
  • Training and Development: Participate in ongoing training and development programs to stay up-to-date with the latest technologies and industry trends.">
  • Customer Communication: Effectively communicate with customers to understand their needs, provide solutions, and ensure customer satisfaction.">
  • Documentation: Maintain accurate records of customer interactions, repairs, and technical notes.">
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Requirements:

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To be successful in this role, you will need:

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  • High School Diploma or Equivalent: Required, plus 1-2 years of related experience.">
  • Technical Knowledge: Strong understanding of internet environments and ability to complete introductory period and PDIF new-hire class.">
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.">
  • Travel Requirements: Valid driver's license and acceptable driving record necessary for frequent travel.">
  • Lifting and Physical Demands: Ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).">
  • Salary: $21.50 - 31.74 per hour.">
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About Us:

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Canon Solutions America, Inc. empowers companies to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We promote professional innovation, help drive sustainability, nurture efficiency, and regulate costs through comprehensive digital and traditional printing and document management solutions.

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Benefits:

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We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

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Equal Employment Opportunity:

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We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Posting Tags:

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#PM20 #CSA

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Job Type:

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Full-time

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Location:

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US-NY-New York