Support Associate

2 weeks ago

Fort Myers, United States BankTalent HQ Full time
Position Summary
The Wealth Advisory Support Associate will enhance the client experience by servicing client needs and providing operational and administrative support to the Wealth Management Team. This role reports to a Wealth Management Advisory Support Team Lead and/or the Wealth Advisory Support Manager.

Duties & Responsibilities

  • Take part in formulating the appropriate actions necessary to aid clients and enhance their relationship with Busey.
  • Assist advisors with the development of new sales opportunities by coordinating meetings, coordinating event attendance, participating in client events, and identifying clients for marketing material distribution.
  • This role interacts with clients by fielding phone calls and email communications from clients acting as a main point of contact for daily service needs.
  • Support the successful execution of our Proactive Client Engagement Model by supporting the client onboarding/offboarding, preparing materials for client meetings with attention to detail and accuracy, coordinate any additional items needed for these events.
  • Establish recurring receipts and distributions, ensuring items are processed in accordance with account agreements and other governing documentation as well as policy and procedure guidelines.
  • Support the overall team by aiding in formulating solutions to compliance matters, this includes but is not limited to; accurate account reviews, adherence to policies and other controls in place, gathering required information from clients, and demonstrate competencies regarding regulations and procedures.
  • Participate in risk mitigation by adhering to Busey policies, appropriate client identification methods, and appropriate verification methods needed for an array of tasks.


Education & Experience

Knowledge of:
  • Strong oral and written communication skills with moderate to high level of customer contact via client meetings, phone, and correspondence
  • Strong organizational skills

Ability to:
  • Multi-task and work independently
  • Perform duties under frequent time pressures

Education and Training:
  • Bachelor‘s degree in Business or Finance or two or more years related experience in the financial services industry with high net-worth preferred.
  • Requires successful completion of the Wealth Management Specialist certification or Certified Wealth Strategist designation within 1 year of hire. Additional certifications such as a CFP, CFA, CTFA, or CPA are recommended to be started by the end of first year of service.
  • Minimum of 6 hours of annual continuing education in courses related to the position‘s responsibilities. (Approved webinars, seminars, and courses will be credited at the CE amount stated.)
  • Requires knowledge of standard business systems, including but not limited to, Trust Accounting systems, Microsoft Office and Outlook.


Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey‘s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey‘s Equal Opportunity Employment.

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