Help Desk Technician
2 weeks ago
An Ideal Consultants has to local to Los Angeles, CA.
Required Skills & Abilities:
- Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
- 5 + years of enterprise IT experience supporting at least 200 users.
- Enterprise remote mobile device management.
- Enterprise user equipment provisioning, installing, maintenance – smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
- Enterprise asset inventory management, including procurement, assignment, retirement, and disposal.
- Printer management – local and network printer setup, install, troubleshooting.
- Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
- Audio/video conferencing equipment support and maintenance.
- End-user training, including the creation of pre-recorded training videos.
- Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
- Lift up to 40 lbs.
- Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUIs within the last three years.
Environment:
- Windows 10 and 11
- Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
- Microsoft Active Directory (on-prem and Azure)
- Workspace ONE / AirWatch MDM
- Trapeze AssetWorks Management
- Masabi JustRide Ticketing Platform
- SiteHelp Desk
- KnowBe4 Phish Alert Platform
- Proofpoint Antispam Platform
- Manage Engine ADmanager Plus and Endpoint Central
- VoIP Systems: Jive, RingCentral, Telecommunication
- Apple iPhone iOS
- Google Android OS
- Crestron, Shure, and Tesira Audio/Video equipment
- Proficiency with Microsoft Azure and Epic Clarity/Caboodle/Cogito is essential.
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