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Help Desk Technician

3 months ago

Los Angeles, United States Satwic Inc Full time

An Ideal Consultants has to local to Los Angeles, CA.


Required Skills & Abilities:

  • Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
  • 5 + years of enterprise IT experience supporting at least 200 users.
  • Enterprise remote mobile device management.
  • Enterprise user equipment provisioning, installing, maintenance – smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
  • Enterprise asset inventory management, including procurement, assignment, retirement, and disposal.
  • Printer management – local and network printer setup, install, troubleshooting.
  • Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
  • Audio/video conferencing equipment support and maintenance.
  • End-user training, including the creation of pre-recorded training videos.
  • Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
  • Lift up to 40 lbs.
  • Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUIs within the last three years.


Environment:

  • Windows 10 and 11
  • Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
  • Microsoft Active Directory (on-prem and Azure)
  • Workspace ONE / AirWatch MDM
  • Trapeze AssetWorks Management
  • Masabi JustRide Ticketing Platform
  • SiteHelp Desk
  • KnowBe4 Phish Alert Platform
  • Proofpoint Antispam Platform
  • Manage Engine ADmanager Plus and Endpoint Central
  • VoIP Systems: Jive, RingCentral, Telecommunication
  • Apple iPhone iOS
  • Google Android OS
  • Crestron, Shure, and Tesira Audio/Video equipment
  • Proficiency with Microsoft Azure and Epic Clarity/Caboodle/Cogito is essential.