Technical Support Engineer

3 days ago


Bristol, United States Optomi Full time

Technical Support Engineer

Optomi, in partnership with a global leader within the entertainment industry, is seeking a Technical Support Engineer on site in Bristol Connecticut This role is critical for ensuring seamless media delivery and handling technical issues efficiently. If you have the technical knowledge and customer service experience to thrive in this fast-paced environment, we encourage you to apply


Contract Length: 16-month contract

Location: Onsite in Bristol

Work Schedule: The Incident Ingest team works 12-hour shifts across four defined schedules.

The individual hired will most likely be assigned to the Back Nights shift:

Back Nights Schedule:

  • Thursday: MIDNIGHT – 6 AM ET
  • Thursday: 6 PM ET – 6 AM ET (Friday)
  • Friday: 6 PM ET – 6 AM ET (Saturday)
  • Saturday: 6 PM ET – 6 AM ET (Sunday)


Job Responsibilities:

Incident Intake & Escalation:

  • Serve as the main point of contact for handling incidents reported by stakeholders.
  • Efficiently capture incident details through phone calls, Slack interviews, or monitoring interpretation.
  • Analyze incidents thoroughly to understand their scope and impact. Work tickets, triage, and/or escalate as necessary.
  • Collaborate with technical support teams, engineering, and media specialists to implement enhancements and optimize media delivery.

Documentation, Incident Tracking, and Reports:

  • Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.
  • Participate actively in incident management processes, documenting and tracking incidents throughout their lifecycle using said procedures.
  • Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.

Monitoring:

  • Monitor various service-health platforms and stakeholder communication platforms like Slack, DataDog, BigPanda, e-mail, etc.
  • Proactively identify and address potential issues or performance bottlenecks.


Basic Qualifications:

  • 0-3 years of relevant experience.
  • Ability to work well under pressure and manage priorities with urgent deliverables.
  • Ability to deliver incredibly high-quality results in a heavy multitasking environment.
  • Good communication and interpersonal skills for effective stakeholder and peer interaction.
  • Basic knowledge of incident management processes and best practices.
  • Familiarity with media streaming technologies, platforms, and protocols.


Preferred Qualifications:

  • Technical background in digital media-related software or media technology support.
  • Excellent problem-solving skills and the ability to work efficiently under pressure.
  • Basic to intermediate computer certification(s) and/or ITIL v3/v4 Foundation Certification.


Education:

  • Bachelor's Degree in a related field



  • Bristol, United States Optomi Full time

    Technical Support EngineerOptomi, in partnership with a global leader within the entertainment industry, is seeking a Technical Support Engineer on site in Bristol Connecticut! This role is critical for ensuring seamless media delivery and handling technical issues efficiently. If you have the technical knowledge and customer service experience to thrive in...

  • L1 Technical Support

    1 month ago


    Bristol, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a L1 Technical Support, working in Media and Entertainment industry in Bristol, Connecticut, United States. Serve as the main point of contact for handling incidents reported by stakeholders. Efficiently capture incident...

  • Technical Support

    2 days ago


    Bristol, United States Tentek, Inc. Full time

    Client location: Bristol, CTWork location: Bristol, CT (onsite)Work Hours: Night Shift as follows:• Thursday: MIDNIGHT – 6 AM ET• Thursday: 6 PM ET – 6 AM ET (Friday)• Friday: 6 PM ET – 6 AM ET (Saturday)• Saturday: 6 PM ET – 6 AM ET (Sunday)Duration of Assignment: 18 MonthsW2 Only Position JOB DESCRIPTION: Responsibilities:Incident Intake &...

  • Technical Support

    2 days ago


    Bristol, United States Tentek, Inc. Full time

    Client location: Bristol, CTWork location: Bristol, CT (onsite)Work Hours: Night Shift as follows:• Thursday: MIDNIGHT – 6 AM ET• Thursday: 6 PM ET – 6 AM ET (Friday)• Friday: 6 PM ET – 6 AM ET (Saturday)• Saturday: 6 PM ET – 6 AM ET (Sunday)Duration of Assignment: 18 MonthsW2 Only Position JOB DESCRIPTION: Responsibilities:Incident Intake &...


  • Bristol, United States Composites One Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our...


  • Bristol, Rhode Island, United States Composites One Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our...


  • Bristol, Rhode Island, United States Composites One Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success - taking care of our...

  • Mechanical Engineer

    1 month ago


    Bristol, United States Penn Technical Staffing Full time

    A manufacturing company located in Bristol, PA is seeking a Mechanical Design Engineer to join their team. Experience with Autodesk Fusion 360 CAD software is required. Job duties: Perform mechanical engineering throughout the full lifecycles of product, including design, development, testing, manufacturing and product support; Move new designs from concept,...

  • Mechanical Engineer

    3 weeks ago


    Bristol, United States Penn Technical Staffing Full time

    A manufacturing company located in Bristol, PA is seeking a Mechanical Design Engineer to join their team. Experience with Autodesk Fusion 360 CAD software is required. Job duties: Perform mechanical engineering throughout the full lifecycles of product, including design, development, testing, manufacturing and product support; Move new designs from concept,...

  • Mechanical Engineer

    4 weeks ago


    Bristol, United States Penn Technical Staffing Full time

    A manufacturing company located in Bristol, PA is seeking a Mechanical Design Engineer to join their team. Experience with Autodesk Fusion 360 CAD software is required. Job duties: Perform mechanical engineering throughout the full lifecycles of product, including design, development, testing, manufacturing and product support; Move new designs from concept,...


  • Bristol, United States Westlake Chemical Corporation Full time

    Engineer Sr.- Capital Projects/Building Products (Supports TN/PA Plants) page is loaded Engineer Sr.- Capital Projects/Building Products (Supports TN/PA Plants) Apply locations US - Bristol, TN time type Full time posted on Posted 5 Days Ago job requisition id R22785 Westlake offers you the potential to enrich your work life and career experience in an...


  • Bristol, United States Telestream Full time

    For more than 25 years, Telestream has been at the forefront of innovation in the digital video industry, consistently delivering cutting-edge solutions across all aspects of media processing and workflow orchestration. From dynamic live capture to seamless streaming, from awe-inspiring production to meticulous quality assurance, Telestream remains the...


  • Bristol, United States Westlake Chemical Corporation Full time

    SUMMARY: Join our growing team as a Capital Engineer and play a pivotal role in executing successful capital projects and initiatives. Reporting to the Capital Manager, you'll leverage your engineering expertise to enhance operational efficiency, growth expansion, product development goals, and safety initiatives. Your technical acumen, project management...


  • Bristol, United States Westlake Services Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. SUMMARY: Join our growing team as a Capital Engineer and play a pivotal role in executing successful capital projects and...

  • Engineering Tech

    4 days ago


    Bristol, United States City of Bristol TN Full time

    Engineering Tech GENERAL DESCRIPTION OF DUTIES The purpose of this position is to provide technical and research support to the City Engineer. Coordinates the timely preparation of detailed plans, specifications, reports, maps, diagrams, and quantity and cost estimates for a variety of municipal proiects such as, but not limited to public utilities,...


  • Bristol, United States Westlake Services Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. SUMMARY: Join our growing team as a Capital Engineer and play a pivotal role in executing successful capital projects and...


  • Bristol, United States ML6 Search + Talent Advisory Full time

    The Opportunity: Our client, a manufacturing organization in Bristol, Virginia, has partnered with ML6 in their search for a VP of Engineering to join their team! In this role, you will play a crucial role in planning, directing, coordinating, and overseeing activities within the Engineering department.What You'll Be Doing:Ensure the development and...


  • Bristol, United States ML6 Search + Talent Advisory Full time

    The Opportunity: Our client, a manufacturing organization in Bristol, Virginia, has partnered with ML6 in their search for a VP of Engineering to join their team! In this role, you will play a crucial role in planning, directing, coordinating, and overseeing activities within the Engineering department.What You'll Be Doing:Ensure the development and...

  • VP, Product

    2 weeks ago


    Bristol, United States Ziff Davis Full time

    Description Position at Ziff Davis VP of Product & Engineering, Ziff Media GroupTHIS IS A REMOTE POSITION.Reporting To: General Manager, Technology Media GroupThe VP of Product & Engineering will play a pivotal role in leading the product and engineering strategy for Ziff Davis’s Tech Media Group which includes the Mashable, PCMag, Lifehacker,...


  • Bristol, United States Tri-Mack Plastics Full time

    Job DescriptionJob DescriptionLocated in Bristol, Rhode Island for 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries.  Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing,...