Data and AI Leader

3 months ago

San Jose, United States HCLTech Full time

The ideal candidate for a Data and AI Leader role possesses a unique blend of technical expertise, strategic vision, and leadership skills. This individual serves as a bridge between the realms of data science and artificial intelligence, driving innovation and maximizing the potential of data-driven technologies. Here's a summary of the key qualities and qualifications:


Objectives of this role

  • Serve as the main point of contact in all Data & AI engagement to client concerns and needs.
  • Manage $10M+ large strategic accounts on growth and customer satisfaction.
  • Build and strengthen client relationships to achieve long-term partnerships.
  • Work with sales and other internal teams to develop strategic solutions and ensure KPIs are being met.
  • Thrives in an ever-evolving Business and Technology landscape.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.


Responsibilities

  • Handle inquiries and requests from customers and address their needs.
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
  • Meet regularly with other team members to discuss progress and find new ways to improve business.
  • Generate progress reports for clients and senior leaders within the organization.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
  • Manage organizational deliverables by using industry standards methods.


Required skills and qualifications.

  • Proven specialization and expertise in Data & AI.
  • Ability to multitask and juggle several responsibilities simultaneously.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Crafted Statement of Work, Proposals, Master Services Agreements, Service Level Objectives, etc.
  • Managed revenue of the assigned client/s including managing profit and loss of the assigned account.
  • Engaged global practice and solution team which wins high value contracts.
  • Acted as Trusted advisor to the clients.


Preferred skills and qualifications

  • Orchestrates the activities between HCL and Clients at various levels – Executives to Technologists
  • Finds opportunities to engage the clients in a structured way by building winning Proposals.
  • Proactively creates initiatives to share thought leadership.
  • Demonstrated leadership by engaging the organization to deliver industry differentiating solutions.
  • Plan for resources with the right skills and knowledge for effective engagement on the accounts.
  • Manage assigned human resources by leveraging the hire to retire process.


Others

  • Requires travel to client sites.
  • Preferred Location: Subject to client needs

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