Senior Client Services Manager

7 days ago


Charlotte, United States Canteen One Full time
Canteen One

Location: This role can be located in Charlotte, NC, Atlanata, GA, or Minneapolis, MN

Let‘s talk about Canteen One We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let‘s talk about Perks
At our North Loop Minneapolis office, we have an awesome office environment filled with perks Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea

Let‘s talk about Opportunity
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you‘ll fit right in

Canteen One offers a variety of career opportunities, including:

  • Customer Service
  • Accounts Receivable / Consolidation Services
  • Finance / Accounting
  • Client & Account Management
  • Vendor Relations / Operations
  • Information Technology

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Location: This role can be located in Charlotte, NC, Atlanata, GA, or Minneapolis, MN


An amazing opportunity to join Canteen One‘s Client team working with Fortune 500 clients on a national basis This advanced leadership role is part of our Client Services team and is key in meeting and maintaining customer relations while maximizing financial objectives. Your goal is to provide outstanding service + long-term relations = high customer satisfaction & contract renewals. The Senior position manages top accounts, offers advanced analytical, financial, and system skills, and serves as a Team Lead working closely with senior management to assist team members and lead operations in account retention strategies.

Essential Duties & Responsibilities
* Assist in the setup of new accounts and roll outs
* Prepare reports and summaries
* Recommend and present information to the client, and implement the recommendations
* Conduct quarterly meetings and business reviews
* Facilitate data needed for business reviews/meetings
* Build, maintain and sustain relationships with clients by delivering a high level of interaction and analysis
* Develop account retention strategies
* Perform ongoing analysis by analyzing financial performance
* Facilitate business proformas and overall financial summary of total business
* Accurate financial expectations for renewals/bids
* Evaluate possible new business relationships
* Facilitate meetings and/or manage internal resources to resolve issues
* Identify and develop plans to correct problems or obstacles
* Communicate all relevant client information throughout Canteen One
* Work with Operations and build relationships

Qualifications
* Bachelor‘s degree in business, marketing or a related field is Required; or an equivalent of five years of service business experience with three years in account management
* Must have a minimum of three (3) years of business experience
* Experience in market analysis, operations and account management is strongly preferred
* Proven financial analysis skill set required
* Excellent interpersonal communication, negotiation skills and conflict resolution skills
* Strong customer service orientation
* Proven ability to grow and maintain long-term positive internal and external work relationships
* Ability to use analytical and intuitive judgment, and sound decision making in developing and applying new methods/policies that affect the business
* Supervisor experience preferred
* Intermediate Microsoft Excel and Word experience; Microsoft PowerPoint experience preferred
* Experience with an ERP system strongly preferred (i.e. Oracle, PeopleSoft, SAP, JD Edwards)
* Reporting tool experience is preferred, with Business Objects experience strongly preferred

Apply to Canteen One today

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1374307

Canteen One

ISAAC Warren SMITH



  • Charlotte, United States Deluxe Corporation Full time

    Now is your chance to join an organization that drives change. Were a company thats consistently on top employer lists. Deluxe is hiring for our Product Business Analyst role. Why join us:There is a reason we boast numerous awards like Great Place Client Service, Analyst, Business Analyst, Client Support, Senior, Client Relations, Technology


  • charlotte, United States GreerWalker CPAs and Advisors Full time

    GreerWalker is a prominent accounting and advisory firm serving privately owned middle-market companies and their owners. We serve and support the Charlotte and Greenville areas with a personal approach through our client work and through our community service culture.We have been recognized as one of the nation's "Best of the Best" accounting firms by...


  • Charlotte, United States GreerWalker CPAs and Advisors Full time

    GreerWalker is a prominent accounting and advisory firm serving privately owned middle-market companies and their owners. We serve and support the Charlotte and Greenville areas with a personal approach through our client work and through our community service culture.We have been recognized as one of the nation's "Best of the Best" accounting firms by...


  • charlotte, United States GreerWalker CPAs and Advisors Full time

    GreerWalker is a prominent accounting and advisory firm serving privately owned middle-market companies and their owners. We serve and support the Charlotte and Greenville areas with a personal approach through our client work and through our community service culture.We have been recognized as one of the nation's "Best of the Best" accounting firms by...

  • Associate Manager

    1 week ago


    Charlotte, United States Infosys LTD Full time

    Job Description Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager-Client Services) to build an account plan and is responsible for client...


  • Charlotte, United States Dimensional Fund Advisors, L.P. Full time

    Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays...

  • Senior Client Partner

    4 months ago


    Charlotte, United States Endava Full time

    Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...


  • Charlotte, North Carolina, United States Compass Group USA Full time

    Job SummaryThis role is responsible for delivering exceptional service to clients, fostering long-term relationships, and ensuring customer satisfaction. The ideal candidate will possess excellent communication and negotiation skills, as well as the ability to analyze complex business data and make sound decisions.Key Responsibilities:• Provide...


  • Charlotte, North Carolina, United States ESFM Full time

    Job DescriptionPosition Title: Client Services ManagerShift: 8 AM - 5 PMSalary: $65,000 - $75,000Pay Grade: 13Other Forms of Compensation: BonusESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).Rooted in hospitality, ESFM elevates the workplace...


  • Charlotte, United States Canteen One Full time

    Canteen One Location: This role can be located in Charlotte, NC, Atlanata, GA, or Minneapolis, MN Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized...


  • Charlotte, North Carolina, United States Compass Group, North America Full time

    Job Summary:This role is responsible for delivering exceptional service to clients, building and sustaining long-term relationships, and driving customer satisfaction.Key Responsibilities:Provide high-quality service and communication to maintain a strong client baseIdentify new opportunities and develop strategies to expand existing accountsAnalyze data to...

  • Senior Client Partner

    4 months ago


    Charlotte, United States Endava Full time

    Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...

  • Tax Senior Manager

    2 weeks ago


    Charlotte, North Carolina, United States Grant Thornton Full time

    Global Mobility Services Tax Senior Manager RoleAs a Senior Manager in our Global Mobility Services team, you will be responsible for delivering a full range of global mobility services to multiple clients across various industries. Your key responsibilities will include interacting closely with clients to provide innovative tax planning, consulting, and...


  • Charlotte, United States Grant Thornton Full time

    Global Mobility Services Senior Manager As the Tax Global Mobility Services Senior Manager you are responsible for the delivery of a full range of global mobility services for multiple clients in a wide variety of industries. Your responsibilities include interacting closely with clients to provide innovative tax planning, consulting, and compliance...


  • Charlotte, North Carolina, United States Compass Group USA Full time

    Job SummaryThis role is responsible for delivering exceptional service to clients, fostering long-term relationships, and ensuring customer satisfaction.Key Responsibilities:Provide high-quality service and communication to maintain a strong client base.Identify new opportunities within existing accounts.Analyze data to inform internal business reviews and...


  • Charlotte, North Carolina, United States United Contractor Services Full time

    We are seeking a highly skilled Senior Construction Project Manager to join our team at United Contractor Services. As a key member of our operations team, you will be responsible for overseeing all aspects of commercial construction projects, from planning and scheduling to execution and completion.Key responsibilities include:Managing and overseeing...


  • Charlotte, North Carolina, United States Infosys Limited Digital Full time

    Job Title: Client Partner for Financial ServicesAbout the Role:We are seeking a skilled Client Partner to join our Financial Services team. As a Client Partner, you will be responsible for leading client interfaces within assigned account scope and collaborating with Senior Client Partners/Group Managers to build account plans for client management.Key...


  • Charlotte, United States JPMorgan Chase & Co. Full time

    Be a trusted member of the client’s service team. Each interaction you have is another opportunity for us to enrich client experience with . Morgan. As a Client Service Senior Associate within Commercial Bank International Service Organization (CBISO) you will assist clients with their global banking needs and support them with Treasury products and...


  • Charlotte, North Carolina, United States Paymentus Full time

    Job SummaryThe Paymentus Senior Director, Account Management position is a key leadership role that oversees the retention, relationship expansion, and revenue growth of existing clients. This role is responsible for developing and executing strategies to drive client satisfaction and increase net revenue flow.Key ResponsibilitiesCollaborate with the...


  • Charlotte, United States FORVIS Full time

    Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to...