Technical Support Engineer

4 weeks ago


Englewood, United States System Soft Technologies Full time

Job Responsibilities:

● Responsible for coordinating with vendors, customers, installation technicians

regarding the install of purchased tech products

● Track and assist in scheduling technicians for multiple jobs

● Ensure installation is completed within a specified time frame or be capable of

meeting deadline obligations

● Reviewing and approving photos of installed equipment and materials

● Provide basic reporting recaps for all installs to ensure overall improvement in

processes

● Responsible for conducting site surveys

● Resolve routine to complex customer problems through telephone discussions,

remote desktop tools, live chat, and email.

Preferred Experience

● Previous roles in cabling installation extremely valuable

● Experience in help desk or a call center environment

● Experience with Google docs, spreadsheets, email and excel

● Solid computer skills and an aptitude for learning new software

● Proactive thinker



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