Field Technical Support
4 weeks ago
- This is a Field Support position with daily driving to various client Retail locations using the Candidates personal vehicle with IRS mileage reimbursement rates.
- Personal vehicle uses with IRS mileage reimbursement rates
- Flexible work hours, possible OT
Top Skills:
- Windows 10 Imaging/Deployment/Troubleshooting
- Advanced IP Networking Troubleshooting Skills; LAN/WAN, understanding of VLANs, Network troubleshooting
- Field service experience including support of Payment Kiosks, Video-over-Ethernet technology, Printers, Monitors, Electronic Payment Technology,
- Customer service Skills
- Time management Skills/ Needs to be able to work independently and in a team environment
Job Description:
Responsible for incident management and technical support of Company-Owned and Authorized Reseller Stores).
Technical Support activities include but are not limited to:
- Desktop, printer, in-store VoIP, wired/wireless/data network, point of sale,
- Specialty computing devices and related hardware
- Signature Capture devices, Receipt Printers, Scanners
- Self-Service Payment Kiosks
- Video Presentation Monitors from 52” to 95 and associated network devices
- Security Systems (Cameras and Security Desktop PC)
- Tier 2 support for Networking Devices including but not limited to
- Routers and switches
- Wireless Access Points
- Wireless Networks
Networking Skills:
- Experience in LAN/WAN topology, including wired and wireless networks
- Understanding of and experience with use of network troubleshooting techniques (DOS commands, network software application, etc.
- Advanced Troubleshooting of network cabling topology utilizing DOS commands
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