Technical Accounts Manager

3 weeks ago

Englewood, United States HRU Inc Technical Resources Full time

Job Title: Technical Accounts Manager (Engineering)

Type of Position: DIRECT HIRE

Candidate Requirements: This position is ONLY open to candidates who are US Citizens, PermanentResidents (Green Card Holders), and TN Visa Holders. Candidates who areon CPT, OPT, or H1B Visas are NOT eligible. This company is NOT open tocorp2corp or corp2hire for any position.

Job Location: Englewood, CO (near Centennial Airport). This role is an onsiteposition. A generous relocation package is available for non-localcandidates.

Compensation / Benefits: Salary will be $90K/yr to $105K/yr (depending on experience). There isalso a 0.5% commission on any additional services or products sold toour clients. Hours worked over 40 will be straight time. This roleincludes a comprehensive benefits package inclusive of Paid Time Off(PTO), paid holidays, medical, dental, vision, life, STD/LTD, 401k withemployer match, parental leave, tuition reimbursement, etc.

Overview: HRU Technical Resources has partnered with an automated machine /tooling manufacturer to find a Technical Accounts Manager(Engineering). Over the last 50 years, we have established ourreputation based on quality, process expertise, innovation, riskmanagement and commitment. We have installed more than 3,700 assemblyand testing systems worldwide. Our customers operate in the followingmarkets: pharmaceutical, medtech, automotive, electrical/electronics,consumer goods and construction/building. We employ over 750 people andare very much a worldwide organization - our headquarters are inSwitzerland, and we have sites in Denver (CO), Singapore, Shanghai(China) and Kaunas (Lithuania). This position supports the overallSales and Customer Service functions of the business, and isresponsible for the management of customer support, sales, and customercommunication. This role is extremely client focused, but we areseeking people from technical backgrounds.

Essential Duties & Responsibilities: • Responsible for assigned customers in all tasks ofsupport including leading regularly scheduled meetings, identifyingpain points, fulfilling RFQs, customer satisfaction, etc. • Ability to promote our products, systems, andsupport offerings. • Obtain and maintain confidentiality agreements withcustomers and vendors as needed. • Work with the Customer Service Manager andApplication Engineers on all aspects of the process • Read and understand customer supplied documentsincluding drawings and User Requirement Specifications (URS). • Ability to remain highly organized and confidentialwhile addressing diverse responsibilities. • Ability to make sound decisions independently andwithin a team setting. • Intermediate to advanced working knowledge ofMicrosoft Excel/Word/PowerPoint with demonstrated record of spreadsheetcreation and maintenance. • Excellent written/oral communication skills andattention to detail • Strong ability to function in a fast-paced workenvironment. • Excellent analytical skills and solid aptitude withnumbers • Ability to communicate technical details. • Maintain a positive work atmosphere by acting andcommunicating in a respectful manner to foster a team environment withcustomers, clients, co-workers, and management. • Responsible for CUS project invoicing as required. • Able to organize and lead large meetings withcustomers, suppliers, and Team members including leadinginternal/external project design reviews • Establish a partnership relationship with thecustomer at all times. • Capable of working with Excel cost sheets andunderstanding the formulas and the data behind the summaries. • Collaborate with CUS PM's and CUS Supervisors forproject execution activities. • Work with Applications Team to find solutions tothat meet customer requirements. • Perform other duties as assigned by CustomerService Manager

Required Education, Experience, Knowledge & Skills: • Bachelor's Degree in Engineering degree or 5+ yearsof relevant working experience • Previous project experience in theautomation/medical device manufacturing field. • Microsoft Office Suite Experience • Ability to work hands on, as a team player as wellas independently as needed. • Successfully perform "MainResponsibilities/Critical Tasks" items as described above within 6months of hire date.

Work Environment: • This role is generally a 1st (day) shift position.May be required to work outside normal hours and holidays as needed. • Candidates will be paid extra when working over 40hours (straight time). • This role will involve some travel (although wewould not consider this a "road warrior" role). Most trips are a weekor less (but some could be slightly longer if international travel isinvolved or if travel is related to large / complex projects). • This position will require candidates to pass abackground check and drug screen. This drug screen will involve testingfor cannabis. • EOE (including Disability/Veterans)

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