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Repairs & Custom Design Coordinator

2 months ago

New York, United States Greenwich St. Jewelers Full time

We’re seeking an experienced Repairs & Custom Design Coordinator to join our Production team in our Tribeca Flagship boutique.


Company Description

Greenwich St. Jewelers is a full-service, award-winning designer jewelry boutique with a personally curated selection of fine jewelry, plus unique and one-of-a-kind engagement rings. We are experts in custom design & fine jewelry repair/restoration. As a family business celebrating over 47 years in the industry, we lead with our heads and our hearts. Driven by respect for the environment and the people we work with, we're dedicated to continuing our family’s legacy of exceptional service and unparalleled expertise. We believe the pursuit of beauty should never come at a cost to others, which is why we remain deeply committed to equality, environmentalism and giving back wherever we can.


Role Description

This is a full-time on-site role will be primarily responsible for processing fine jewelry repairs and custom orders, working closely with the jewelers with preparing estimates, communicating with clients and supporting the production team as needed. Under the direction of the Production Director you will build upon your jewelry knowledge by learning the true art of fine jewelry construction…some say working at GSt is like getting a Master degree in fine jewelry This role will be an integral part of our team and involves communication with all of our departments and clients.


**We are only seeking candidates with direct experience in a similar role; Candidate must have experience and depth of knowledge with jewelry construction and repairs***


Job Description


  • Managing all of the fine jewelry repairs including processing, pricing estimates, tracking and quality control checking all incoming/outgoing jewelry
  • Interacting directly with our experienced jewelers to provide repair estimates for clients
  • Communicating all repair estimates, photos and approvals with GSt clients; Answering questions and providing details and timelines
  • Sourcing and processing materials and gemstones
  • Facilitating the repair in-take process with clients when needed…you love people and are an empathetic personality
  • Working closely with the sales team and facilitating custom design and jewelry restyle quotes.
  • Be the connector between the sales and production departments
  • Up for special projects as needed and sees these opportunities as a way to learn something new


Our dream person is someone who:


  • Comes from a similar background, and understands fine jewelry construction; 3-5 years experience in a similar role
  • Is a people person who loves interacting with clients both in person and virtually
  • Insanely organized. You love creating order and finding calm in the chaos, and have top notch computer skills to boot.
  • Is energetic and passionate. Expanding your horizons is your favorite thing to do. You learn quickly, and draw inspiration from a fast-paced environment.
  • Is all about teamwork. You love supporting the people around you to help them thrive, and have a cooperative, company first mindset.
  • You hold yourself to a high standard at all times, and support the people around you in doing the same. You stay flexible, believe in learning from your mistakes, and value questions and feedback as tools for growth
  • You maintain a positive mindset, always seeking the best in the people around you


Our Compensation Package includes:

  • Annual salary ($75k-$85k depending on experience)
  • Medical, dental and vision benefits
  • FSA and HSA benefits
  • 401K retirement plan with company matching
  • Four weeks paid vacation and personal time off annually
  • Generous employee discount


Interested? Apply on LinkedIn or send us an email to christina@greenwichstjewelers.com with a cover letter and your resume


Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.