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Lead Application Support Engineer

2 months ago

Tampa, United States Glocomms Full time

Company Overview: Join a leading securities exchange and financial services infrastructure firm at the forefront of technological innovation in the financial sector. Based in Tampa, this firm is integral to maintaining the seamless operation of critical trading and financial data platforms used globally. The company is renowned for its commitment to stability, security, and high-performance systems, offering an environment that fosters professional growth and the opportunity to work on cutting-edge technologies.


Position Overview: The Lead Application Support Engineer will be a pivotal part of the technology development team, ensuring the continuous and efficient performance of complex distributed applications that underpin the firm’s trading and financial data platforms. The ideal candidate will have a strong background in distributed application support, particularly those built on Java/J2EE frameworks, and will possess deep expertise in mainframe troubleshooting and support. The role demands a hands-on leader with experience across various platforms, including Unix, Linux, Windows, and SQL/PLSQL, with exposure to modern containerization technologies and Red Hat OpenShift.


Key Responsibilities:

  • Provide expert-level support for mission-critical distributed applications developed in Java/J2EE, ensuring maximum uptime and performance. Work closely with development teams to resolve issues related to XML, HTML, JavaScript, and NodeJS platforms.
  • Lead efforts in diagnosing and resolving complex issues within the firm’s mainframe environment, ensuring the stability and reliability of essential trading systems.
  • Manage and troubleshoot across a diverse set of operating systems, including Unix, Linux, and Windows. Utilize strong SQL/PLSQL skills to ensure database performance and integrity.
  • Leverage experience with container platforms and Red Hat OpenShift to support the firm’s move towards more flexible and scalable application deployment strategies.
  • Oversee middleware platforms like Tomcat and WebSphere and manage messaging queue systems such as IBM MQ, Oracle AQ, and ActiveMQ to ensure seamless data flow and application performance.
  • Act as a senior technical leader within the Application Support team, mentoring junior engineers, coordinating cross-functional efforts, and providing guidance on best practices and advanced troubleshooting techniques.
  • Lead the incident management process for critical application issues, ensuring rapid restoration of services and thorough root cause analysis to prevent future occurrences.
  • Identify and implement process improvements to enhance system reliability, performance, and efficiency within the application support function.


Qualifications:

  • 5+ years in application support, with a strong focus on distributed systems, mainframe environments, and multi-platform troubleshooting.
  • Proficiency in application development language systems like Java/J2EE, XML, HTML, JavaScript, NodeJS.
  • Strong experience in Unix, Linux, Windows, SQL/PLSQL.
  • Familiarity with cloud platforms (AWS, Azure, RDS Aurora, Postgres) and experience with containerization platforms such as Docker and Red Hat OpenShift.
  • Hands-on experience with monitoring tools (Splunk, HiPam, DynaTrace, IBM Zolda), scheduling tools (CA AutoSys, Control-M), middleware (Tomcat, WebSphere), and messaging queue systems (IBM MQ, Oracle AQ, ActiveMQ).
  • Proven track record of diagnosing and resolving complex technical issues in high-stakes environments, particularly within financial services or similarly regulated industries.
  • Demonstrated ability to lead technical teams, manage projects, and influence positive outcomes in a collaborative setting.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications in relevant technologies are a plus.


Why Join? This is a unique opportunity to be at the helm of application support for a firm that is essential to the financial services ecosystem. You will work in a challenging, fast-paced environment with opportunities to lead and innovate. The firm offers competitive compensation, excellent benefits, and the chance to make a significant impact on global financial markets.