Lead tools Support Engineer

2 days ago

Tampa, United States mavinsys Full time

Hello

We are from Mavinsys Talent Acquisition team based on One World Trade Centre New York. We are specializing in IT services and staffing majorly in lateral hiring/contract. Below is one of our requirement to fill immediately if youre interested please share your candidature to

Job Title: Lead tools Support Engineer

Location: Tampa FL Coppell TX

Duration: 12months

Job Description;

  • Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
  • Excellent organizational and interpersonal skills (required)
  • Excellent time management skills (required)
  • Excellent written and verbal communication skills (required)
  • Excellent analytical and problemsolving skills (required)
  • Ability to work independently with minimal supervision (required)

Responsibilities:

  • Micro Focus ALM Admin
  • Responsible to administrate QC server licenses.
  • Responsible to creating new users.
  • Responsible to create new projects.
  • Usage Monitoring and reporting.
  • Quality Center Customization support.
  • Work closely with all engineering domains to support on ALM tool related topics.
  • Support PMT organization to deploy current and new tool suites to engineering projects.
  • Develop training material and train users on using the ALM tool per the process.
  • Develop training material and train team on how to support ALM tool for user community.
  • First point of contact to users on ALM tool related topics i.e. tool usage issue resolution etc.
  • Support users by creating tool related scripting and automation of repetitive tasks.
  • Support engineering teams to extract charts and dashboards from the ALM tools.
  • Support Configuration Manger Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
  • Pilot new tools perform tests with IT organization before upgrade or new tool roll out.
  • Monitoring
  • Support multiple projects across different time zones.
  • Administrative tasks for Application Maintenance
  • Microfocus QC / ALM / Octane installation upgrade and environment design
  • Migration of projects to latest version of the application
  • New patch implementation
  • Validation and verification of the upgraded environment and projects
  • Microfocus QC /ALM / Octane project creation and maintenance
  • Monitor and proactive management of centralized shared tools services such as license servers databases application services and

infrastructure that underpins these.

  • Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
  • Administrative tasks for implementing MF QC / ALM functionality.
  • Experience implementing new functionality.
  • Customization and configuration of the project as per the project requirement (user roles project entities Alerts Workflows etc.)
  • Designing and developing workflows and configurations
  • Development of template projects and cross project customization
  • Customizing within the dashboard/reporting module
  • Identify analyze and mitigate project and operational risks.
  • Ability to coordinate activities with various technical teams (network database and architecture) to structure solutions.
  • Development and communication of tool usage and best practices
  • Understanding and developing SQL queries
  • Experience in V B scripting and Microfocus QC / ALM OTA API
  • Knowledge of macro creation
  • Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
  • Ability to think of new solutions and be proactive to go with a cando attitude.
  • Proven verbal and written skills to communicate / report both technical and nontechnical audiences.

Leadership Expectations:

  • Champion Inclusion: Embrace individual differences and create an environment of support belonging and trust. Invite every voice every day.
  • Communicate Clearly: Listen to understand ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message

is understood.

  • Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up down and across

to enable enterprise results.

  • Instill Ownership: Ensure accountability manage and mitigate risk to deliver results. Instill initiativetaking to make a positive impact.
  • Inspire Growth: Develop yourself and others through coaching feedback and mentorship to meet career goals. Build capabilities of others

strengthen our organization.

  • Propel Change: Think critically respectfully challenge and create innovative ways to drive growth. Be bold and challenge to make things better.

Administer QC (Quality Center) server licenses, users, and projects., Micro Focus QC/ALM/Octane Administration, Tool Configuration and Customization, Monitoring and Maintenance, Integration Skills, Data and Reporting, Scripting and Automation

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