Customer Service

4 weeks ago

Raleigh, United States JT International S.A. Full time
We're JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries.

But our business isn't just business. Our business is our people. Their talent. Their potential. We believe when they're free to be themselves, grow, travel and develop, amazing things can happen for our business.

That's why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we've been awarded Global Top Employer status, ten years running.

So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.

Learn more: jti.com

Department: Supply Chain & Logistics

Location: Raleigh, North Carolina

Reporting to: Customer Service, Logistics & Demand Planning Manager

Role: Permanent

Customer Service & Logistics Associate

About the Role

The primary purpose of this position is to ensure that customer orders are entered, processed and delivered to our customers accurately and efficiently in a professional manner without delay and/or interruption. As the first line of JT International's working relationship with customers, this position is responsible for ensuring that a strong rapport and professional relationship is maintained with all customers. Additional duties include daily reconciliation of warehouse inventories across the company's domestic warehouse network, reviewing, approving and processing vendor invoices, administering the company's tax stamp affidavit program and other duties as assigned.

What you will do
  • Ensure that strong rapport is built and maintained with all customers. Ensure all orders are taken and processed accurately and efficiently and delivered to customers without delay. Also ensure all invoices/credit memos are processed to customers with correct prices and taxes on a timely basis.
  • Update and maintain customer database (current and new) as appropriate. Responsible for reviewing monthly/quarterly reporting and performing control activity walkthroughs.
  • Ensure that the ERP system is accurately maintained on a daily basis with respect to: Current and historic product and warehouse data; current and historic pricing and standard costs; current and historic state and federal taxes; customer details (name, address, and tax status data).
  • Verify and reconcile warehouse physical counts to company perpetual account. Notify warehouses and appropriate parties of any variances and work to solve these issues while keeping the Supply Chain & Customer Service Manager abreast any situations.
  • Work closely with the warehouse team and Supply Chain & Customer Service Manager to provide accurate and timely communication and details as part of the destruction process.
  • Work closely with warehouses and 3rd party logistics providers to ensure delivery details are properly maintained and communicated. Track and report on order transit timing and investigate exceptions to planned delivery schedules.
  • Invoice processing for freight carriers and warehouse vendors.
  • Resolve invoicing and inventory issues (i.e., discrepancies, variances) by working with other internal departments including Finance, Accounting, IT and Sales Dept. as well as external customers. Work with customers and IT department to resolve any EDI issues.
  • Process and issue accurate customer credits for return of aged / damaged product and ensure the timely issuing of customer tax stamp affidavits for tax credits.
  • Upon request, the position holder will be expected to perform additional duties as they arise.

Who We Are Looking For

A well-organized, passionate, and detailed-oriented person, with:

  • 1-3 years' experience of working in Customer Service / Logistics / Operations functions of National or International Company.
  • Proficient knowledge of computers including Microsoft Office (MS Excel & MS Word experience is required). ERP (SAP) experience is strongly preferred.
  • Excellent customer service skills. Ability to think on one's feet and react to customer issues. Organized & self-motivated.
  • Quantitative analysis skills are desired.
  • Direct experience in customer service and logistics support. Ability to manage a high level of daily tasks associated with processing customer orders.
  • Strong organizational and time management skills needed to prioritize work and meet deadline commitments. Proficiency in dealing directly with customers to provide appropriate follow-up and satisfy customer inquiries.

What We Offer

In JTI USA, we are proud to be recognized as Top Employer and awarded the Global Equality Standards certificate as we continue our dedication to equal pay and equal opportunities.

Our culture is what makes JTI USA a fun and exciting environment to work in. We value integrity, trust, empowerment, and freedom - freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.

We ask for accountability, ownership, results, and collaboration.

And we care for our people's well-being - In addition to the salary, you might want to enjoy the following:
  • Annual Performance based Bonus
  • Employee Stock Purchase Plan
  • Personal Development
  • Medical/ Dental & Vision Plan for employee & family members.
  • Life insurance
  • Matching 401(K)
  • Paid Time Off (PTO)
  • Paid Family Leave of 20 Weeks
  • Short-Term & Long-Term Disability
  • Education/ Tuition Assistance
  • Flexible Dress Code
  • Hybrid Work Setup
  • Snacks & Drinks
  • Office Parties
  • Volunteering Activities
  • Employee Assistance Program - counseling, for employees & family members.

In addition to other perks & benefits (i.e. fitness/ wellbeing activities, employee discounts, service awards, recognition program, etc.)

Thank you very much for your interest in the role. You are welcome to applyLearn More

  • Customer Service Assistant

    4 weeks ago

    Raleigh, United States Biz Voice Boost Full time

    Job Title: Customer Service AssistantJob Summary: We are seeking a friendly, efficient, and proactive Customer Service Assistant to join our team. The ideal candidate will be passionate about delivering excellent customer service and ensuring a positive experience for our customers. As a Customer Service Assistant, you will handle inquiries, resolve issues,...

  • Customer Service Liaison

    1 week ago

    Raleigh, North Carolina, United States GovernmentJobs Full time

    About Raleigh WaterRaleigh Water provides water and sanitary sewer services to approximately 200,000 metered customers with a service population of approximately 600,000 people. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of...

  • Customer Service Specialist

    3 weeks ago

    Raleigh, North Carolina, United States The Children's Place Full time

    We are seeking a Customer Service Specialist to join our team at The Children's Place in Raleigh, North Carolina. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and professional manner.About the RoleThis is a full-time position that requires a...

  • Customer Service Representative

    1 week ago

    Raleigh, North Carolina, United States McDonald's Full time

    **Job Overview:**We are hiring a Customer Service Representative to join our team at McDonald's. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and supporting our sales team.**Responsibilities Include:Providing excellent customer service and ensuring customer...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark Rink Employment Type: Full Time Location: Raleigh, NC Compensation: $17.75 - $24.00 / hour DescriptionJob Title: Customer Service RepresentativeJob Location: Raleigh, NC Job Type: Full-Time Department: Customer Service Job Summary: We are seeking a dedicated and professional Customer Service Representative to...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.75 - $24.00 / hourDescriptionJob Title: Customer Service RepresentativeJob Location: Raleigh, NCJob Type: Full-TimeDepartment: Customer ServiceJob Summary:We are seeking a dedicated and professional Customer Service Representative to join our...

  • Customer Service Representative

    1 month ago

    Raleigh, North Carolina, United States National Power Full time

    Job Description:We are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will be responsible for managing daily operations for a key account in our Service Department.Responsibilities:Optimize account profitability and ensure excellent customer serviceSchedule and dispatch workers, work crews, equipment, and service...

  • Customer Service Representative

    3 weeks ago

    Raleigh, North Carolina, United States NCWaterHeaters Full time

    **Job Title:** Customer Service Representative**Estimated Salary:** $45,000 - $65,000 per year (dependent on experience)About the RoleWe are seeking a highly skilled and knowledgeable Customer Service Representative to join our team at NC Water Heaters. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Raleigh, United States NCWaterHeaters.com Full time

    NC Water Heaters is looking for the BEST Customer Service Representative to join our team in our Raleigh office. Not just any Customer Service Representative, our ideal candidate will have knowledge with trade (plumbing, electrical, and/or home remodeling) terminology and nuances related to the field to ensure the highest level of success with our customer...

  • Customer Service Assistant

    1 month ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service AssistantDepartment: Mark Rink Employment Type: Full Time Location: Raleigh, NC Compensation: $17.50 - $24.00 / hour DescriptionJob Title: Customer Service AssistantJob Overview: We are seeking a dedicated and professional Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers,...

  • Customer Service Associate

    2 weeks ago

    Raleigh, North Carolina, United States Healthy QSR Full time

    Grow Your CareerWe are hiring a customer service associate to join our team at Healthy QSR. As a customer service associate, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and safe environment.About the JobThis is a great opportunity for individuals who want to develop their customer...

  • Customer Service Representative

    2 months ago

    Raleigh, United States NC Farm Bureau Full time

    Description Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at North Carolina Farm Bureau Insurance! You'll be responsible for responding to customer inquiries, mitigating service problems, answering billing questions, and providing an exemplary...

  • Customer Service Specialist

    1 week ago

    Raleigh, North Carolina, United States ValuedHR Business Services LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email communication channels.About UsValuedHR Business Services LLC is a leading provider...

  • Customer Service Supervisor

    3 weeks ago

    Raleigh, North Carolina, United States Frontier Auto Parts Full time

    Senior Customer Service RepresentativeAt Frontier Auto Parts, we are seeking an experienced Senior Customer Service Representative to join our team. As a senior representative, you will be responsible for addressing complex customer issues, creating and processing orders, and maintaining excellent customer relationships. You will work closely with the sales...

  • Customer Service Assistant

    4 weeks ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service AssistantDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.50 - $24.00 / hourDescriptionJob Title: Customer Service AssistantJob Overview: We are seeking a dedicated and professional Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, assisting...

  • Customer Service Representative

    9 hours ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.45 - $24.00 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers,...

  • Customer Service Specialist

    17 hours ago

    Raleigh, United States The Greer Group Full time

    The Greer Group is recruiting a Customer Service Specialist for our client in Cary. This is a temporary to permanent position! Monday -Friday, 8: 30 AM -5: 15 PM. Receive and greet clients as they enter the building. Provide a broad range of customer Customer Service Specialist, Customer Service, Specialist, Retail, Staffing, Client

  • Customer Service Representative

    3 weeks ago

    Raleigh, North Carolina, United States JT International S.A. Full time

    Job Title:Customer Service RepresentativeAbout the Company:JTI Inc is a leading tobacco company that values its employees and provides a competitive benefits package. Our company culture is built on freedom, choice, and innovation.Job Description:We are seeking an experienced Customer Service Representative to join our team in Raleigh, North Carolina. This...

  • Customer Service Representative

    1 week ago

    Raleigh, North Carolina, United States Food Lion Full time

    Job Summary:Food Lion is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Front End team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring seamless operations.About the Job:Provide fast, easy, flexible,...

  • Customer Service Professional

    1 week ago

    Raleigh, North Carolina, United States Lisa Davis - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-centric Customer Service Professional to join our team at Lisa Davis - State Farm Agent. As a Customer Service Professional, you will be responsible for providing exceptional service to our customers, identifying their needs, and presenting relevant insurance solutions.About the PositionThis is an...