Customer Service Representative

11 hours ago

Raleigh, United States NCWaterHeaters.com Full time

NC Water Heaters is looking for the BEST Customer Service Representative to join our team in our Raleigh office. Not just any Customer Service Representative, our ideal candidate will have knowledge with trade (plumbing, electrical, and/or home remodeling) terminology and nuances related to the field to ensure the highest level of success with our customer base. This magical person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Our Customer Service team rotates schedules to enjoy routine 3 day weekends without having to use PTO

Our ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This position in full time in the office. Don't worry, the office is super comfortable with a full kitchen, awesome decor and great break room. We even bring our well behaved dogs to work This position is part of a team that covers each other through scheduled and occasional unplanned absences, cross-training to make sure nothing falls through the cracks. Familiarity with Service Titan is a huge plus

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
  • 3-5 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

About NC Water Heaters:

NC Water Heaters is a home services company dedicated to supporting homeowners maintain their biggest investment.

Our employees enjoy a work culture that promotes looking out for one another. We work as a team through challenges and celebrate each other's successes.

NC Water Heaters benefits include medical insurance, paid time off, 401k match, vision and life insurance, monthly production incentives, tuition reimbursement for career development courses related to your position, and company sponsored events.

  • Customer Service Representative

    23 hours ago

    Raleigh, United States MC Management, Inc. Full time

    The customer comes first within the hospitality industry and that is no exception at MC Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    4 days ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.45 - $24.00 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers,...

  • Customer Service Representative

    24 hours ago

    Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.45 - $24.00 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers,...

  • Customer Service Representative

    5 days ago

    Raleigh, North Carolina, United States Ace Hardware Full time

    About Us:Ace Hardware is a leading retailer of hardware, tools, and building materials. We are committed to providing exceptional customer service and helping our customers achieve their projects and goals.Job Summary:We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing...

  • CUSTOMER SERVICE REPRESENTATIVE

    19 hours ago

    Raleigh, United States Family Dollar Full time

    Family Dollar - 4654 CAPITAL BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    23 hours ago

    Raleigh, United States Biz Voice Boost Full time

    Job Title: Customer Service Representative Location: Raleigh, NC Salary: $36,000 - $42,000 per year About Us At Biz Voice Boost, we specialize in empowering businesses with exceptional communication solutions. Our mission is to enhance client relationships through unparalleled service and support. Join our team and become part of a company that values...

  • Customer Service Representative

    6 days ago

    Raleigh, North Carolina, United States County of Wake North Carolina Full time

    We are seeking a dedicated Customer Service Representative with excellent communication skills to join our team at the County of Wake North Carolina.The ideal candidate will be responsible for providing top-notch support to our customers, responding to their inquiries, and resolving issues in a timely and professional manner. A successful Multilingual...

  • Customer Service Representative

    3 days ago

    Raleigh, North Carolina, United States BODYED BY BELLA Full time

    About the JobBodyed By Bella is seeking an experienced customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service, including welcoming customers, directing them to our products, and resolving any issues that may arise.The ideal candidate will have excellent communication skills, a...

  • Customer Service Representative

    6 days ago

    Raleigh, North Carolina, United States Hustle Notice Biz Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Hustle Notice Biz. As a key member of our customer service department, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring an exceptional customer experience.This role requires excellent communication...

  • Customer Service Representative

    4 days ago

    Raleigh, North Carolina, United States LKQ Full time

    About the RoleLKQ Corporation is seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our customers through various communication channels.The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and...

  • Customer Service Representative

    19 hours ago

    Raleigh, United States U-Haul Full time

    Location: 716 Capital Blvd, Raleigh, North Carolina 27603 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    15 hours ago

    Raleigh, United States Medix Full time

    This is a fully onsite opportunity with a growing healthcare organization in Raleigh NC!Pay - 17 to 20 an hour based on prior experienceShift: 7:45 am - 5pm M - F Office is located in Raleigh NC 27609Job Summary The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions. The...

  • Customer Service Representative

    20 hours ago

    Raleigh, United States Medix Full time

    This is a fully onsite opportunity with a growing healthcare organization in Raleigh NC!Pay - 17 to 20 an hour based on prior experienceShift: 7:45 am - 5pm M - F Office is located in Raleigh NC 27609Job Summary The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions. The...

  • Customer Service Representative

    4 days ago

    Raleigh, North Carolina, United States Hanna Imports Full time

    Job OverviewWe're seeking an enthusiastic Guest Services Ambassador as we grow and become busier. As a front-line representative, you'll warmly welcome customers, assist with inquiries, and direct them to the right team member.

  • Customer Service Representative

    2 days ago

    Raleigh, United States IWG Full time

    We're looking for a detail-oriented and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.The ideal candidate will have excellent communication skills, with the ability to build strong...

  • Customer Service Representative

    6 days ago

    Raleigh, North Carolina, United States MC Management, Inc. Full time

    At MC Management, Inc., we are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients in the telecommunications industry.The ideal candidate will have a strong understanding of...

  • Service Representative

    5 days ago

    Raleigh, North Carolina, United States Air Experts Heating, Cooling, LLC Full time

    About UsAir Experts Heating, Cooling, LLC is a leading provider of heating and cooling services. We are committed to delivering exceptional service to our customers and building long-term relationships with them.Job SummaryWe are seeking a highly motivated and organized customer service representative to join our team. The successful candidate will be...

  • Customer Service Representative

    3 days ago

    Raleigh, North Carolina, United States Farrin Full time

    Job OverviewFarrin is a nationally recognized law firm dedicated to helping injured individuals. Our team of compassionate professionals strives to make a positive impact in the lives of our clients.We are seeking a highly skilled Bilingual Call Center Representative to join our close-knit team. As a key member of our organization, you will play a vital role...

  • Customer Service Representative

    3 days ago

    Raleigh, North Carolina, United States Penske Full time

    Penske is a premier global transportation provider dedicated to delivering essential and innovative services to help businesses and individuals move forward. As a Customer Service Representative, you will be the face of our company, greeting customers and ensuring they have a great experience as we fuel and wash vehicles.Key Responsibilities:Greet customers...

  • Customer Service Representative

    4 days ago

    Raleigh, North Carolina, United States Melvin Green III - State Farm Agent Full time

    We are seeking a Customer Service Representative to join our team as a Summer Intern at Melvin Green III - State Farm Agent. As an intern, you will play a key role in providing exceptional service to our customers and helping them achieve their goals.Company OverviewWe are a dynamic and growing organization dedicated to providing exceptional service to our...