Customer Service Liaison
3 weeks ago
About Raleigh Water
Raleigh Water provides water and sanitary sewer services to approximately 200,000 metered customers with a service population of approximately 600,000 people. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of our communities.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving any issues they may have.
Responsibilities
- Respond to customer inquiries via phone, email, or in-person
- Resolve customer complaints and concerns in a timely and professional manner
- Provide information about our services and policies to customers
- Collaborate with other departments to resolve complex customer issues
Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Benefits
- Competitive hourly rate of $14.20-$22.69 per hour
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
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