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Video Conference Technician
2 months ago
Title: Video Conference Technician
Location: Austin, TX (100% Onsite)
Role Overview
The Video Conference Technician role is a position within the Video Conference Operations team, VC Ops, which focuses on delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote. The technician actively monitors the system health and actively troubleshoots the platform and the technology ecosystem.
Primary responsibilities include providing in-person and remote video conference services, technical support and professional customer service.
The person in this position is required to work on-site in a team environment, Monday through Friday, from 8am-4:30pm, under limited supervision and reports to the Global Video Conference Operations Manager. This role is located in Austin, TX.
- Will this candidate interface with IT and business teams? If so, which internal/external groups? CV Ops Tech
- Meeting support daily 3- mins to 1hr
- Growing site In Austin so working with deployment team to help with this busy site
- Inbox work- working on tickets and emails (catching up on tickets if no meetings are set in the morning)
- Monitoring dashboards
- Checking in with EMEA- will have cross over with this team
- Will need to physically troubleshoot in Zoom meeting, etc.
- 3-8 meeting supports a week give or take
Essential Job Duties and Responsibilities
- Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
- Provide on-site and remote video conference support for internal and external client audiences.
- Actively monitor dashboards and monitoring systems for ecosystem.
- Manage the team inbox and calendar along with the global team.
- Manage the ticketing system and enter information into the event calendar.
- Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
- Partner with employees across the company to accomplish tasks in a timely and responsible manner.
Requirements
- 2-3 years of work experience in video conference technician roles.
- Knowledge of enterprise video conferencing.
- Experience with Zoom, Poly, Neat and Extron hardware and software.
- Experience of Samsung and NEC commercial grade equipment a plus.
- Basic experience with Microsoft Office Applications including Outlook, Word and Excel.
- Excellent communication skills: verbal, written, and participating in working meetings
- The ability to execute problem-framing, problem-solving and project management skills.
- Must join and participate in weekly team meetings.
- Willingness to be flexible and adapt to change in a global environment.
- Ability to self-start and self-direct work.