AV Systems and Facility Support Technician

5 months ago

Austin, United States University of Texas at Austin Full time

Provide customer service, assisting clients general needs during events. Set up audiovisual equipment and computers. Support clients use of audiovisual equipment while providing engaged customer service. Manage and prioritize multiple concerns simultaneously. Communicate with multiple stakeholders in an engaging and professional manner in a fast-paced environment. Act as liaison between the AVFacilities and Operations Manager, AV and Events Team Supervisor, the TCC Conference Office, and TCC clients.Read, interpret, and complete tasks outlined in Daily Set-up Sheets, ensuring room setups are complete down to each detail. Complete shift documentation. Maintain consistent communication with team members through multiple channels. Complete assigned special projects promptly while fulfilling reoccurring shift duties. Communicate progress and status of room setups and special projects to the AV Facilities and Operations Manager.Maintain knowledge of Zoom/TEAMS, keep up with software changes, and train staff on changes. Provide virtual event support by hosting online events using different meeting platforms. Support clients virtual events online as an AV Tech. Maintain knowledge of video editing on Adobe Premier. Demonstrate appropriate levels of proficiency with utilized software and systems, and learn new software/systems as needed. Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Identify, track, and resolve audiovisual equipment issues. Suggest troubleshooting and repairs for various kinds of audiovisual equipment, consisting of but not limited to: laptops, projectors, microphones, mini-mixers, and cabling. Demonstrate familiarity with best practices associated with technology set up and breakdown, cable management, and equipment organization. Communicate AV issues and repair needs to AV Facilities and Operations Manager and AV and Events Team Supervisor.Assist with general facility maintenance and custodial services, including vacuuming, cleaning rooms and patios, trash removal, and monitoring parking lot(s).Work with manager and supervisor to maintain and track equipment inventory, helping to complete the monthly supply order. Facilitate special projects. Complete daily equipment checks. Assign and tidy AV closets, ensuring equipment is returned.Attend at least one weekly staff meeting prepared to communicate and contribute towards the review and planning of conference events, with the possibility of more meetings as necessary.

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