Technical Writer Exp Network Operations

2 months ago


Pensacola, United States TechWish Full time

Contractor - Network Operations Technical Writer

Pensacola, FL

(Hybrid- weekly two days Onsite)


• Bachelor’s Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience.

• The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures.

• The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners.

• Experience maintaining SharePoint applications/pages

• Experience using OneNote

• Familiarity with ServiceNow

• Experience using SnagIt, Articulate 360, or similar instructional design tools

• Knowledge of services, processes, and procedures

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced time-management and problem-solving skills; ability to complete administrative responsibilities accurately and on time

• Possess a can-do attitude for providing excellent customer service, with a mindset that demonstrates patience and persistence

• Expert proficiency with MS Office Suite

• Experience creating/editing presentations using software or other types of material/media



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