Technical Writer

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Technical Writer

Hybrid in Pensacola, FL

Multi year contract

Summary:

The Technical Writer will be supporting the Network Operations team that provides 24/7/365 monitoring to ensure continuous availability. Network Operations proactively monitors alerts and escalates alerting incidents and engages support teams and/or third-party vendors as appropriate. Additionally, the Network Operations team supports equipment for branch office and ATM connectivity. The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures. The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners.

Responsibilities

• Create and manage response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members

• Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management

• Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information

• Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks

Qualifications

• Excellent written communication skills with a keen eye for detail

• Experience in developing technical documentation

• Fluency with industry-standard technical summary and reporting techniques

• Proven ability to quickly learn and understand complex subject matter

• Advanced skill presenting information, findings, conclusions, and alternatives clearly and concisely

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Expert proficiency with MS Office Suite

• Experience creating/editing presentations using software or other types of material/media

• Advanced skill working with all levels of peers, stakeholders, and management

Desired

• Experience maintaining SharePoint applications/pages

• Experience using OneNote

• Familiarity with ServiceNow

• Experience using SnagIt, Articulate 360, or similar instructional design tools

• Bachelor’s Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience

System One, and its divisions and subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.