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Technical Writer
4 months ago
ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.
Technical Writer
Hybrid in Pensacola, FL
Multi year contract
Summary:
The Technical Writer will be supporting the Network Operations team that provides 24/7/365 monitoring to ensure continuous availability. Network Operations proactively monitors alerts and escalates alerting incidents and engages support teams and/or third-party vendors as appropriate. Additionally, the Network Operations team supports equipment for branch office and ATM connectivity. The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures. The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners.
Responsibilities
• Create and manage response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members
• Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management
• Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information
• Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks
Qualifications
• Excellent written communication skills with a keen eye for detail
• Experience in developing technical documentation
• Fluency with industry-standard technical summary and reporting techniques
• Proven ability to quickly learn and understand complex subject matter
• Advanced skill presenting information, findings, conclusions, and alternatives clearly and concisely
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Expert proficiency with MS Office Suite
• Experience creating/editing presentations using software or other types of material/media
• Advanced skill working with all levels of peers, stakeholders, and management
Desired
• Experience maintaining SharePoint applications/pages
• Experience using OneNote
• Familiarity with ServiceNow
• Experience using SnagIt, Articulate 360, or similar instructional design tools
• Bachelor’s Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience
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