eCommerce Operations Specialist II

2 weeks ago


Irvine, United States LEARFIELD Full time

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.


The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients’ eCommerce sites (PAC Live). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner team to ensure that transactional revenue goals are aligned with the company’s goals and met. The EOS will manage high demand on-sale processes with the Site Reliability team to ensure excellent consumer buying experience and maximize revenue. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.



Responsibilities:

  • Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
  • Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue
  • Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
  • Coordinate implementation and testing of PAC Live configurations
  • Identify eCommerce operational improvements through Google Analytics data and industry best practices
  • Create and manage a project plan to implement improvements with the client
  • Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
  • Identify product improvements and advise the Product Management team on business requirements
  • Participate in cross-departmental meetings to discuss enhancement requests
  • Stay abreast of industry trends and competitor functionality
  • Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
  • Create new processes to increase efficiency for the EOS team
  • Identify areas of improvement for the team and its responsibilities
  • Design and implement new processes for PAC Live features and client business practices
  • Train, mentor, and collaborate with the rest of the EOS team members, particularly new members of the team
  • Plan, and participate in, training for newly hired team members
  • Offer suggestions and best practices to the rest of the team to help with complicated requests
  • Share new features and processes with the rest of the EOS team
  • Participate in monitoring of on-sales as part of the On-sale Monitoring team to ensure successful consumer experience and to maximize revenue
  • Consult with the client and the Client Partner to offer recommendations/best practices for on-sale preparation
  • Collaborate with all internal teams involved in the On-sale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
  • Compile sales data from other markets, previous similar on-sales and details from the client to evaluate expected sales numbers
  • Provide sales and status updates to management, promoters, and clients



Knowledge and Skills:

  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to multitask in a fast-paced environment and prioritize tasks accordingly
  • Strong organizational skills



Education and Training:

  • Required:
  • A business or computer undergraduate degree from an accredited college/university
  • At least 2 years of experience on the Paciolan software platform
  • Preferred:
  • Experience in Account/Client Management
  • Experience with eCommerce practices and trends
  • Experience utilizing Salesforce
  • Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite


The approximate base pay range for this position is $55.000 to $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.



  • Irvine, United States LEARFIELD Full time

    Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets...

  • Tax Specialist

    2 weeks ago


    Irvine, United States LeadAdvisors Full time

    We are seeking a Tax Relief Specialist to join our team in the Finance or Accounting department of our company.Position Overview:As a Tax Specialist, you will be responsible for managing the process of resolving tax liabilities for our clients.You will work closely with clients to understand their tax issues and tax issues and develop customized solutions to...

  • Account Manager II

    6 days ago


    Irvine, United States ATR International Full time

    Job Description: We are seeking a Account Manager II / Paid Search Specialist for a very important client.looking for a results-driven individual who will oversee the Paid search accounts managed by our agency partners The Paid Search Specialist is a hands-on SEM expert that will be responsible for analyzing data and developing strategic optimizations and...

  • Account Manager II

    18 hours ago


    Irvine, United States ATR International Full time

    Job Description: We are seeking a Account Manager II / Paid Search Specialist for a very important client. looking for a results-driven individual who will oversee the Paid search accounts managed by our agency partners The Paid Search Specialist is a hands-on SEM expert that will be responsible for analyzing data and developing strategic optimizations and...

  • Account Manager II

    13 hours ago


    Irvine, United States ATR International Full time

    Job Description: We are seeking a Account Manager II / Paid Search Specialist for a very important client.looking for a results-driven individual who will oversee the Paid search accounts managed by our agency partners The Paid Search Specialist is a hands-on SEM expert that will be responsible for analyzing data and developing strategic optimizations and...


  • Irvine, United States HaoPlay USA, Inc. Full time

    Game operations specialistResponsibilities:1. Daily operation work of the game, including planning, execution of online game activities, analysis and tracking of activity effects and other related work;2. Analyze user behavior and consumption habits, propose specific improvement plans from the perspective of market and product operations, and ensure the...


  • Irvine, United States HaoPlay USA, Inc. Full time

    Game operations specialistResponsibilities:1. Daily operation work of the game, including planning, execution of online game activities, analysis and tracking of activity effects and other related work;2. Analyze user behavior and consumption habits, propose specific improvement plans from the perspective of market and product operations, and ensure the...


  • Irvine, United States HaoPlay USA, Inc. Full time

    Game operations specialistResponsibilities:1. Daily operation work of the game, including planning, execution of online game activities, analysis and tracking of activity effects and other related work;2. Analyze user behavior and consumption habits, propose specific improvement plans from the perspective of market and product operations, and ensure the...


  • Irvine, United States Tencent Americas Full time

    Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.We are not only a major video game publisher in the world, we also produce other...


  • Irvine, United States Tencent Americas Full time

    Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.We are not only a major video game publisher in the world, we also produce other...


  • Irvine, United States Tencent Americas Full time

    Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.We are not only a major video game publisher in the world, we also produce other...


  • Irvine, United States LeadAdvisors Full time

    Digital Media Email Marketing and SMS MarketingOverview:As our Email and SMS Marketing specialist, you'll play a vital role in engaging our leads and customers through creative and targeted email and SMS campaigns.  You'll be responsible for crafting compelling content, segmenting audiences and using analytics to drive campaign success.Key...

  • Ecommerce Manager

    1 week ago


    Irvine, United States Roxon Inc. Full time

    Company Overview:ROXON is at the forefront of innovation, specializing in the development and creation of practical, convenient, and artistically designed multifunctional tools. Our mission is to help ppl to build their own multi tool.Position: E-commerce Manager (USA)Location: Irvine, CaliforniaJob Type: Full-timeJob Description:ROXON is seeking a highly...

  • Ecommerce Manager

    2 days ago


    Irvine, United States Roxon Inc. Full time

    Company Overview: ROXON is at the forefront of innovation, specializing in the development and creation of practical, convenient, and artistically designed multifunctional tools. Our mission is to help ppl to build their own multi tool. Position: E-commerce Manager (USA) Location: Irvine, California Job Type: Full-time Job Description: ROXON is seeking a...


  • Irvine, United States Fox Racing Full time

    Job Description: Digital Marketing SpecialistVista Outdoor is looking for a Digital Marketing Specialist with proven online marketing experience to become a contributing member of our growing eTail Division. The ideal candidate should have hands on knowledge and experience managing all aspects of digital marketing and be able to implement digital strategies...


  • Irvine, United States Peregrine Team Full time

    Peregrine Team is hiring for a Storeroom Clerk/Buyer II and III in Irvine, CA. This position is a full-time, contract to hire role with full benefits and competitive pay.   $20 - $22/hour Job Duties:  Under the direction of the CDM (Certified Dietary Manager),full time Registered Dietitian or designee, accurately completes weekly inventory of all...


  • Irvine, United States Compunnel Inc. Full time

    Job Description: The main function of a regulatory affairs specialist is to complete and maintain regulatory approvals and clearances of assigned products.Key Responsibilities:• Create regulatory submissions (exercising judgment to protect proprietary information) for finalization and submission by OUS EW affiliates; track timelines and document milestone...


  • Irvine, United States Motion Recruitment Full time

    Our client is seeking a motivated Regulatory Affairs Specialist.The details are mentioned below: Key Responsibilities:• Create regulatory submissions (exercising judgment to protect proprietary information) for finalization and submission by OUS EW affiliates; track timelines and document milestone achievements, participate in developing regulatory...


  • Irvine, United States Compunnel Inc. Full time

    Job Description: The main function of a regulatory affairs specialist is to complete and maintain regulatory approvals and clearances of assigned products.Key Responsibilities:• Create regulatory submissions (exercising judgment to protect proprietary information) for finalization and submission by OUS EW affiliates; track timelines and document milestone...


  • Irvine, United States LeadAdvisors Full time

    **Manager for Debt Settlement Campaign** The Sales operations manager ensures that the sales teams are running as efficiently and productively as possible. Hi role includes a healthy amount of data tracking and analysis to provide stakeholders with recommendations and insights to improve performance. He will work alongside with the marketing team to build a...