Product Specialist

3 weeks ago

Hollywood, United States Shiji Group Full time

Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016, we are growing by leaps and bounds. In the US, we have already opened offices in Atlanta, GA., Hollywood, Fl., and Chevy Chase, MD.

Come join us and be a part of a dynamic global organization where we together, we can revolutionize the hospitality software market

Job Description

Job Summary:

The Product Specialist will play a pivotal role in the development, launch, training and support of our products. This individual will work closely with cross-functional teams to ensure our products meet market needs, are supported and adopted internally, and deliver exceptional value to our customers. The ideal candidate is both technically savvy and customer-focused, detail-oriented, and passionate about product excellence.

What You’ll Do:

  • Product Development:
    • Collaborate with global Product Managers to define product requirements and specifications
    • Assist in the creation and maintenance of product roadmaps
    • Participate in product development cycles, including developing requirements, testing, and iteration
    • Provide support and expertise to integration partners as needed to expand overall solution ecosystem for customers
  • Hardware Expertise and Testing:
    • Accountable for all hardware integrations and compatibility testing across multiple platforms, including iOS, Windows, and Android, and peripheral components
    • Create and maintain relevant hardware images for operation team
    • Develop documentation for team to train and serve as reference for all facets of operations, including implementation and support
    • Provide expertise in hardware and all peripheral specifications, capabilities, and limitations
  • Support and Training:
    • Develop and update user guides, FAQs, and other support documentation for cross departmental education and training
    • Serve as the primary point of contact for product-related inquiries and issues as it relates to upgrades, pilots, and new releases
    • Provide training and support to internal teams, at times customers as well, on product usage and best practices
  • Data Analysis and Reporting:
    • Track and analyze product performance metrics and user feedback
    • Prepare reports and presentations on product performance, customer satisfaction, and market trends to product teams and Senior Management
    • Use data insights to recommend product enhancements and strategic initiatives
  • Sales and Marketing Support:
    • Work with the sales and marketing teams to create compelling product positioning and messaging
    • Enhance and Maintain Sales Demo database to include the latest and greatest features and functions as well as configure customer specific requirements for solution presentations
    • Support the creation of marketing materials, including product brochures, presentations, and case studies
    • Assist in the planning and execution of product launches and promotional activities

Qualifications

Minimum Qualifications (knowledge, skills, and abilities):

  • Bachelor’s degree in Business, Marketing, Engineering, or a related field.
  • Minimum three (3) years of experience in product management, product development, or a related role.
  • Minimum of five (5) years’ experience working within the hospitality technology industry, particularly in product implementation or support.
  • Proficient in Windows environments for enterprise level projects, with a strong understanding of cloud and on-premise technology solutions.
  • Excellent verbal, written and presentation communication skills.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to take ownership and initiative in development, support, hardware testing and improvement processes.
  • Ability to lift 25 lbs.
  • Proficient in Microsoft Office Suite, particularly Outlook, Excel, Word, Project, and PowerPoint.
  • Fast learner with the ability to master various IT solutions and handle system installations.
  • Ability to collaborate effectively across different cultures.
  • Willing to be available for on-call support after hours via mobile phone.
  • Ability to travel domestically and internationally and accommodate flexible work schedule to work with international teams

Additional Information

Shiji US, Inc does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Shiji US, Inc are based on merit, qualifications, and abilities. Shiji US, Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability, you may contact us at hr.uscan.list@shijigroup.com.

  • Product Specialist

    3 weeks ago

    Hollywood, United States Shiji Group Full time

    Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016,...

  • Product Specialist

    7 days ago

    Hollywood, United States Shiji Group Full time

    Job DescriptionJob DescriptionCompany DescriptionSince 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+...

  • Pastry Production Specialist

    2 weeks ago

    Hollywood, Florida, United States Duck Donuts Full time

    Duck Donuts is seeking a dedicated and enthusiastic individual to join our team as a Pastry Production Specialist. In this role, you will be responsible for ensuring that our donut-making equipment operates smoothly and that the workspace is prepared for efficient production. Your primary duties will include mixing the donut batter according to our...

  • Fiber Splicer Technician

    3 months ago

    Hollywood, United States Cable Wiring Specialist Full time

    Job DescriptionJob DescriptionSalary: $15.00-$20.00 HrCable Wiring Specialist, Inc. (CWSI) provides a large suite of construction and engineering services to the cable and Fiber Optic communications industry. With a  large workforce and fleet located throughout Florida, communications corporations continue to choose CWSI for our workforce, knowledge and...

  • Bakery Production Specialist

    2 days ago

    North Hollywood, United States Superior Grocers Full time

    Job Summary:We are seeking a skilled Bakery Production Specialist to join our team at Superior Grocers. As a key member of our bakery team, you will be responsible for producing high-quality bakery goods and related products in a fast-paced environment.Key Responsibilities:Produce a variety of bakery goods, including bread, pastries, and cakes, to meet...

  • Production Assembly Specialist

    5 days ago

    Hollywood, United States Parraid, LLC Full time

    Job SummaryWe are seeking a skilled Electronics Assembly Technician to join our Production Team at Parraid, LLC. As a key member of our team, you will be responsible for assembling and processing hardware and software-based product orders.Key ResponsibilitiesAssembly and Fabrication: Assemble and fabricate mechanical parts, pieces, or products using a...

  • Tortilla Production Specialist

    1 day ago

    Hollywood, Florida, United States Chuy's Full time

    About the RoleWe are seeking a skilled and enthusiastic Tortilla Maker to join our team at Chuy's. As a key member of our kitchen staff, you will be responsible for planning, preparing, and executing high-quality tortilla production to meet the demands of our restaurant.Key ResponsibilitiesPlan and prepare tortilla production for the restaurant, ensuring...

  • Ductless Sales Specialist

    3 days ago

    Hollywood, Florida, United States Trane Technologies, plc Full time

    **About the Role**We are seeking a highly skilled VRF/Ductless Sales Specialist to join our team at Trane Technologies, plc. As a key member of our sales team, you will be responsible for providing sales support in the design, application, and selection of Trane VRF and Ductless products.**Key Responsibilities**Collaborate with sales specialists, support...

  • Meat Product Preparation Professional

    5 days ago

    Hollywood, Florida, United States Whole Foods Market IP, L.P. Full time

    Job SummaryWe are seeking a highly skilled Meat Cutter Specialist to join our team at Whole Foods Market. As a key member of our meat department, you will be responsible for ensuring the highest quality of meat products and providing exceptional customer service.Key ResponsibilitiesMeat Cutting and Preparation: Break down beef, pork, lamb, and poultry into...

  • Meat Product Preparation Expert

    5 days ago

    Hollywood, Florida, United States Whole Foods Market IP, L.P. Full time

    Job SummaryWe are seeking a highly skilled Meat Cutter Specialist to join our team at Whole Foods Market. As a key member of our meat department, you will be responsible for ensuring the highest quality of meat products and providing exceptional customer service.Key ResponsibilitiesMeat Cutting and Preparation: Break down beef, pork, lamb, and poultry into...

  • Pricing Specialist

    3 days ago

    Hollywood, Florida, United States RemX Full time

    Job OverviewRemX is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring accurate and efficient pricing processes.Key Responsibilities:Input and maintain pricing data, discounts, and special pricing programs in our mainframe system.Collaborate with corporate to set up quotes for new and...

  • Meat Product Preparation Professional

    5 days ago

    Hollywood, Florida, United States Whole Foods Market IP, L.P. Full time

    Job SummaryWe are seeking a highly skilled Meat Cutter Specialist to join our team at Whole Foods Market. As a key member of our meat department, you will be responsible for ensuring the highest quality of meat products for our customers.Key ResponsibilitiesMeat Cutting and Preparation: Break down beef, pork, lamb, and poultry into retail cuts, and prepare...

  • Senior Esthetics Specialist

    1 week ago

    Hollywood, Florida, United States Hand & Stone -Weston, FL Full time

    Position OverviewWe are seeking a Senior Esthetics Specialist to lead our Esthetics Department in a thriving and supportive atmosphere. At Hand & Stone, we pride ourselves on delivering exceptional, results-oriented facial treatments in a serene setting. Our service offerings include cutting-edge skin care techniques such as LED Skin Phototherapy, NuFACE...

  • Prep Cook

    4 days ago

    Hollywood, Florida, United States Chuy's Full time

    **Job Summary**Chuy's is seeking a skilled Prep Cook to join our team. As a key member of our kitchen staff, you will be responsible for planning, preparing, and setting up food production for menu items and specials.**Key Responsibilities:**Plan and prepare food production for menu items and specialsSet up and maintain a clean and organized kitchen...

  • Meat Cutter and Wrapper Specialist

    23 hours ago

    Hollywood, Florida, United States Sam's Club Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Meat Cutter and Wrapper Specialist to join our team at Sam's Club. As a key member of our meat department, you will be responsible for preparing and presenting high-quality meat products to our members.Key ResponsibilitiesMeat Product Preparation: Cut, trim, and wrap meat products according to...

  • Product Consultant

    1 week ago

    West Hollywood, United States The Parent Company Full time

    Retail Sales Specialist - Calmaat The Parent Company. The Retail Sales Specialist is dedicated to providing an exceptional customer experience by fostering strong relationships grounded in knowledge and enthusiasm for the brand and its offerings. This role involves greeting customers, ensuring their needs are met, and treating them with the highest level of...

  • Document Processing Specialist

    3 months ago

    Hollywood, United States STAT Informatic Solutions Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARYLooking for a Career that Matters? JOIN THE STAT Team!The Document Processing Specialist is responsible for the daily preparation, scanning, and verification of discharged patient medical records/charts. The Document Processing Specialist ensures all medical records are processed in accordance with...

  • Procurement Specialist

    2 days ago

    Hollywood, Florida, United States Edward Don Full time

    Job SummaryWe are seeking a highly skilled Procurement Specialist to join our team at Edward Don & Company. As a Procurement Specialist, you will be responsible for purchasing and replenishing designated stock items, maintaining adequate inventory levels, and providing timely and quality inventory to maximize customer satisfaction.Key ResponsibilitiesAchieve...

  • Insurance Solutions Specialist

    3 days ago

    Hollywood, Florida, United States Insurance Nation Full time

    Job DescriptionJob Summary: Insurance Nation is seeking a highly skilled Insurance Solutions Specialist to join our team. As an Insurance Solutions Specialist, you will be responsible for providing insurance solutions for new and existing customers, ensuring accurate verification of insurance to maintain customer retention, and meeting performance-based...

  • Logistics and Production Specialist

    2 weeks ago

    West Hollywood, United States EF Collection Full time

    EF Collection is seeking a Production Operations Coordinator to enhance our production workflow. This role serves as the essential framework for our production activities, collaborating closely with the Production Manager to manage the reception and distribution of goods, oversee new sample management, and maintain an accurate inventory system. This position...