Counter Sales Representative

3 days ago

Stafford Township, United States Universal Supply Full time
Founded in 1965, Universal Supply operates locations in five states, Connecticut, Delaware, New Jersey, Maryland and Pennsylvania, providing professional builders with the best in specialty building products, including roofing, siding, windows, doors, cabinetry, millwork and fasteners.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to side power them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Position Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

Essential Job Duties

  • Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
  • Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
  • Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
  • Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
  • Purchase special products and obtain information on pricing specifications, uses, and availability.
  • Attend assigned training and meetings as required to increase knowledge of entire product offering.
  • Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information, and additional data into the computer system.
  • Issue refunds or credits to customers with manager approval when necessary.
  • Bag, box, or wrap merchandise; prepare packages as necessary.
    • Correctly maintain all cash levels at the registers, compute and record totals of transactions.
  • Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays, and face of the products.
  • Maintain stock levels on the sales floor and in the stockroom.
  • Assist with physical inventory.
  • Other duties as assigned by location management.


Knowledge, Skills & Abilities

  • Minimum education required - High School Diploma or GED equivalent.
  • Minimal experience required - building material knowledge and sales experience a plus.
  • Special skills required - Commitment to providing excellent customer service, strong oral and written communication skills. Maintenance of professional demeanor. Must be detail-oriented and highly observant. Must be able to multi-task. Must possess good mathematic skills. Able to use a calculator and computers.
  • Knowledge of building materials, applications, related equipment, and/or construction industry.
  • Good interpersonal and customer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written communication skills.
  • Ability to read and understand blueprints.
  • Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
  • Must be able to drive and walk throughout yards, plants, and offices, computer literate with Microsoft Office products and Trend system.
  • Ability to work Saturday and evening schedules as required.
  • Physical demands include standing regularly, walk, use hands and arms to finger, handle, feel, carry, or reach. Occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. Regularly lifting up to 25 lbs., frequently lifting up to 50 lbs., and occasionally lifting up to 100 lbs.


Universal Supply Co., a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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