Warehouse Returns Lead

Warehouse Returns LeadA career at North Coast is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building you can find it here. We operate throughout Oregon, Montana, Alaska, Washington and we are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.Being Powered by Difference means we respect and value diverse perspectives. North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.What You Will Do:Accountable for Job Site Clean-up Returns, Daily Returns and RMA/RGA'sCorrespond with Sales Writers for restock % and accurate credit to CustomersResponsible for keeping the Warehouse In Process/Status queues clear and compliant with End of Month guidelinesPrimary responder and problem solver for Return emails, with a response time of 1 hourWork with Counter Team to facilitate timely and accurate return of cancelled orders and counter returnsComplete weekly performance reviews of Associates using data driven metricsActively engaged within warehouse, providing on call mentorship and problem solving for AssociatesLead by example an effective and efficient team, with an emphasis on positively motivating, training, and uplifting of AssociatesMaintain and cultivate a safe and healthy work environment by following and enforcing safety policies and guidelinesOther duties as assignedWhat You Will Bring:Clear and concise communication skillsAbility to write routine reports and correspondenceFluent in North Coast warehouse and system processesSelf-starter, team player with the ability to lead others with a quality focusPrevious warehouse experienceCommitted to 100% accuracy and doing tasks right the first time (DIRTFT)Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsWillingness and desire to improve knowledge and skill level of self and othersPhysical Requirements and Work Environment:Repetitive lifting and pulling of heavy objects (50+ lbs.)Forklift and stock picker useWarehouse environmentFrequent use of computer terminal and RF scannerUsual 40 hour work-week Monday through Friday however based on business needs evening and weekend hours may occasionally be requiredRequires regular and reliable on-site attendanceSalary & Compensation:This position is non-exempt and is eligible for overtimePay is $23.95/hour - $29.96/hour, DOE.What We Offer You:We offer great family-friendly benefits to full-time associates:Healthcare plansDental & visionPaid time offPaid parental leave401(k) retirement savings with company matchTuition ReimbursementEmployee referral bonusOpportunity to become a shareholderEmployer-paid short- and long-term disabilityEmployer-paid life insurance for spouse and dependentsRobust wellness programGym reimbursementEmployee Assistance Program (EAP)We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.Equal Employment Opportunity StatementSonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.