Current jobs related to MSP Service Desk Support Engineer - Houston - Prudent Technologies and Consulting, Inc.
-
Tier II Managed Services Engineer for IT MSP
2 months ago
Houston, United States Network Builders IT Full timeJob DescriptionJob DescriptionTier II Managed Services Engineer for IT MSP (Hybrid Work Model)Join our expanding team as a Tier II Managed Services Engineer at our medium-sized IT Managed Services Provider. This role offers the flexibility of a hybrid work model, enabling you to work both from home and in the office. We serve small to medium-sized businesses...
-
MSP Contracts Manager
2 weeks ago
Houston, Texas, United States oilandgas Full time{"title": "MSP Contracts Manager", "content": "About ExxonMobilAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.Job...
-
Service Desk Support Specialist
16 hours ago
Houston, Texas, United States Enable Resource Group LLC Full timeJob Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team at Enable Resource Group LLC. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting issues, and delivering exceptional customer service.Key Responsibilities:Provide...
-
Help Desk Engineer
5 days ago
houston, United States RightClick Full timeWith a commitment to addressing the global waste challenge, our client is dedicated to leveraging industry knowledge and advanced technology while crafting innovative solutions for a more sustainable world. They are looking for a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our client’s IT...
-
Help Desk Engineer
3 days ago
Houston, United States Right-Click Full timeWith a commitment to addressing the global waste challenge, our client is dedicated to leveraging industry knowledge and advanced technology while crafting innovative solutions for a more sustainable world. They are looking for a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our clients IT...
-
Help Desk Engineer
2 days ago
Houston, United States Right-Click Full timeWith a commitment to addressing the global waste challenge, our client is dedicated to leveraging industry knowledge and advanced technology while crafting innovative solutions for a more sustainable world. They are looking for a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our client's IT...
-
Help Desk Engineer
2 weeks ago
Houston, United States RightClick Full timeWith a commitment to addressing the global waste challenge, our client is dedicated to leveraging industry knowledge and advanced technology while crafting innovative solutions for a more sustainable world. They are looking for a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our client’s IT...
-
Service Desk Support Specialist
6 days ago
Houston, Texas, United States Enable Resource Group LLC Full timeJob SummaryWe are seeking a skilled Service Desk Technician to join our team at Enable Resource Group LLC. As a Service Desk Technician, you will provide remote and on-site IT support and related services to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote desktop sessionsTroubleshoot technical issues with...
-
Help Desk Support Specialist
2 weeks ago
Houston, Texas, United States RightClick Full timeHelp Desk Engineer RoleAt RightClick, we're committed to addressing the global waste challenge by leveraging industry knowledge and advanced technology to craft innovative solutions for a more sustainable world. As a Help Desk Engineer, you'll play a critical role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Advanced...
-
Help Desk Support Specialist
4 days ago
Houston, Texas, United States RightClick Full timeHelp Desk Engineer Job DescriptionAt RightClick, we're committed to addressing the global waste challenge by leveraging industry knowledge and advanced technology to craft innovative solutions for a more sustainable world. We're seeking a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our IT...
-
Service Desk Support Specialist
3 weeks ago
Houston, Texas, United States MRE Consulting Full timeAbout the RoleMRE Consulting is seeking a highly skilled Service Desk Technician I to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our IT services.Key ResponsibilitiesProvide Exceptional Support: Offer timely and effective technical support to our clients and internal teams, resolving...
-
Help Desk Support I
3 days ago
Houston, United States Nabors Industries Full timeDescription Company Overview Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly...
-
Help Desk Support I
2 months ago
Houston, United States Nabors Industries Full timeDescription Company Overview Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly...
-
IT Support Desk Manager
2 weeks ago
Houston, Texas, United States Michael Baker International Full timeJob SummaryWe are seeking a highly skilled IT Support Desk Manager to join our team at Michael Baker International. As a key member of our IT department, you will be responsible for supervising Support Specialist I staff members and assisting with the development and oversight of all defined SOP's.Key ResponsibilitiesTask leader for various IT Support...
-
IT Support Desk Manager
1 week ago
Houston, Texas, United States Michael Baker International Full timeJob SummaryWe are seeking a highly skilled and experienced IT Support Desk Manager to join our team at Michael Baker International. The successful candidate will be responsible for supervising Support Specialist I staff members, assisting with the development and oversight of all defined SOP's, and providing incident management and project performance...
-
Staff Mechanical Engineer
4 weeks ago
Houston, United States CHEMICAL & INDUSTRIAL ENGINEER Full time $109,000 - $163,000Job DescriptionJob DescriptionDescription:C&I is looking for a talented and driven individual to join our team!About the opportunity: Staff Mechanical EngineerWe are currently seeking a Staff Mechanical Engineer in our office to help us achieve our company mission. The Mechanical Engineering Team is responsible for preparing technical reports, studies,...
-
Staff Mechanical Engineer
3 months ago
Houston, United States CHEMICAL & INDUSTRIAL ENGINEER Full timeJob DescriptionJob DescriptionDescription:C&I is looking for a talented and driven individual to join our team!About the opportunity: Staff Mechanical EngineerWe are currently seeking a Staff Mechanical Engineer in our office to help us achieve our company mission. The Mechanical Engineering Team is responsible for preparing technical reports, studies,...
-
Service Desk Specialist
7 days ago
Houston, Texas, United States Syntricate Technologies Full timeService Desk Agent **Job Summary** We are seeking a skilled Service Desk Agent to join our team at Syntricate Technologies. As a Service Desk Agent, you will be responsible for providing top-notch technical support to our clients. **Key Responsibilities** * Provide timely and effective technical support to clients via phone, email, and chat *...
-
Sales Engineer
2 months ago
Houston, United States IronEdge Group, LTD Full timeJob DescriptionJob DescriptionSales EngineerJob Description As a Sales Engineer, you will present IronEdge Group offerings and vision to executives and technical contributors. You will work hands-on with prospects and clients to demonstrate and communicate the value of our services throughout the sales cycle, from demo to proof of concept to design and...
-
Help Desk Support Specialist
2 weeks ago
Houston, Texas, United States NaBors Full timeJob SummaryThe Help Desk Support I position is a key role in our IT department, responsible for providing timely and effective support to our clients. As a Help Desk Support Specialist, you will be the primary point of contact for client assistance, resolving routine troubleshooting inquiries and service needs.Key ResponsibilitiesServes as the primary point...
MSP Service Desk Support Engineer
3 months ago
Sr. Service Desk Support Specialist - MSP Support Engineer
Houston, TX 77056
6 months CTH / open for Fulltime Direct hire
Salary is open upto $80-85K
We are seeking a highly motivated L2 MSP Support Engineer – Houston Area to join our dynamic team. In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, and ensuring the smooth operation of their IT infrastructure. You will leverage your expertise in Microsoft and Fortinet technologies to diagnose, resolve, and escalate IT problems, working collaboratively with our internal teams and client contacts.
Responsibilities
Diagnose and resolve complex IT issues for a diverse client base.
Provide technical support for Microsoft Windows desktops, servers, and Active Directory/EntraID.
Configure and manage Fortinet firewalls, switches, access points and security solutions; Cisco Meraki experience a plus.
Perform routine maintenance tasks such as software updates and security patching on all types of devices – compute, storage, and network.
Manage ticket queue for your area of responsibilities based on priority of incident or request.
Document technical activities and solutions in a clear and concise manner.
Escalate unresolved issues to senior engineers or vendors when necessary.
Maintain a strong understanding of emerging technologies and industry best practices.
Collaborate effectively with internal teams and client contacts to ensure successful issue resolution.
Provide excellent customer service and build strong relationships with clients.
Qualifications
5-7 years of experience in an IT support engineer role, preferably within an MSP environment.
Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).
Working knowledge of Active Directory administration.
Understanding of Microsoft Azure licensing, configuration and support.
Experience configuring and managing Fortinet firewalls and security solutions.
Knowledge of hypervisors and virtual desktop solutions, such as Hyper-V, VMware, Citrix; Understanding of Scale Compute a plus.
Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.
Understanding of ITIL framework a plus.
Microsoft Windows, Microsoft Modern Workspace, Fortinet, Aruba Scale and other certifications a plus.
