Director of Informatics
2 months ago
About NYC Health + Hospitals
Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion,
Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
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Purpose of Position:
Under the direction of the Chief Health Informatics Officer, is responsible for organizing, directing and coordinating the activities and business operations of the Health Informatics team. May serve as the deputy to the Chief Health Informatics Officer and assume full responsibility and authority in the latter's absence in the delegated areas of authority.
Key Tasks & Responsibilities:
• Provide leadership to the Health Informatics team to support clinicians and the clinical support team in meeting organizational objectives and goals to improve patient outcomes and maintain regulatory compliance.
• Serve as Epic Site Director, overseeing the administration and coordination of all activities related to NYC Health and Hospital’s Epic Electronic Health Record.
• Plans, organizes and directs the Health Informatics team in supporting the end-user community in the utilization of Epic, advanced functionality, ancillary clinical applications, and products directed by the organization.
• Directly work with customers and provide support in assessing, evaluating, and troubleshooting clinical application issues; develop processes for resolution to meet the needs of the stakeholders and organization.
• Serve as an Extended Analytics Core team member in developing data reporting and dashboards to measure productivity and drive business decisions to improve the quality of patient care.
• Promote customer adoption of Epic EHR tools to monitor clinical performance, patient outcomes, and regulatory requirements utilizing dashboards and metrics to improve clinical, operational, and financial outcomes.
• Lead Health Informatics team efforts to support clinical system upgrades and ad-hoc training in collaboration with Office of Staff Development.
• Directs Health Informatics staff in setting team priorities, evaluating work assignments, and providing ongoing guidance to subordinates.
• Provides consultative services to Operations, Medical, and Nursing in regard to EHR optimization and clinical workflows.
• Provide recommendations for best practice solutions in the utilization of Epic EHR.
• Promote use of technology to meet the operational requirements of the organization.
• Assists in the establishment of programs and policies reflecting the philosophy and objectives of this team.
• Provides recommendations and direction regarding proposed projects and/or other related programs.
• Performs other responsibilities as directed by Chief Health Informatics Officer.
Minimum Qualifications
1. A Master’s Degree from an accredited college or university in Public Health, Public, Hospital or Business Administration, Health Care Specialization, Engineering, Social Services or a related discipline; and four (4) years of progressively responsible experience relating to health care program planning, research, design, operations, evaluation and analysis, one (1) year of which must have been in supervision or planning and/or analysis; or
2. A Baccalaureate Degree from an accredited college or university in disciplines, as listed in #1 above; and five (5) years of progressively, responsible experience relating to health care program planning, research, design, operations, evaluation and analysis, one (1) year of which must have been in supervision or planning and/or analysis; or
3. A satisfactorily equivalent combination of education and experience, in which 30 graduate-level semester credits from an accredited college or university can be substituted for one year of experience. All applicants must have at least a Bachelor’s Degree.
Departmental Preferred:
• A minimum of five (5) years of progressive Epic experience directly related to the design, operations, evaluation, and analysis of Medical/Clinical/Nursing/Health Informatics, with at least three (3) to five (5) years in supervision or planning and/or analysis.
• Master’s Degree, Doctoral Degree, or related field from an accredited college or university in Medical, Clinical, Nursing or Health Informatics.
• Credentials: RN, NP, MD, PA, or PharmD
• Proficient in Epic Clinical Modules: ASAP, Epic Ambulatory Care, and Epic Inpatient.
• Experience in navigating and understanding EPIC workflows
• Strong project management skills and application of PM methodology.
• Demonstrate skills in written and oral communication, MS Office proficiency in Advanced Excel, Word, Visio and PowerPoint.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs
Public Service Loan Forgiveness Program (PSLF): The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Please visit the PSLF website for eligibility information: .
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