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Application Analyst

1 month ago


New York, United States The Custom Group of Companies Full time
Experience
  • Proven experience as an Application Analyst or in a similar role.
  • Proficiency in Microsoft Office Applications 365 (Excel, PowerPoint, Word, Outlook)
  • Strong critical thinking skills with the ability to troubleshoot and resolve technical issues.
  • Ability to multitask effectively and manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Diligence and good people skills.
  • Basic experience in operations management.
Responsibilities
  • Provide daily support and troubleshooting for software applications used across the organization.
  • Maintain and update all phases of the monitoring set-up process using various systems and applications such as (MATS, PIMS, and informatics ticketing system), and applications such as Excel and REDCap.
  • Monitor the Support Email inbox and manage incoming emails accordingly.
  • Assist in problem solving, troubleshooting techniques and issue resolution.
  • Provide 100% service to both clinical research staff and external monitors and auditors involved in request, setup, and training processes.
  • Function as the liaison between HR, Helpdesk, and the Health Informatics Team during monitor and auditor configuration setup.
  • Assist in training end-users on application functionalities and best practices when requested.
Requirements
  • Experience with REDCap or similar applications.
  • Background in clinical research or related fields.
  • Adaptive learner with the ability to adjust to and master new software and systems.
  • Experience working in a highly regulated environment. Clinical Research, Banking, etc.
  • Experience and ease with working and learning new programs (REDCap, SPOT, etc. )
  • Ability to work with external and internal customers, HR, Informatics, Clinical Research, Compliance, etc.