Resident Relations Coordinator

3 months ago

Laguna Niguel, United States Picerne Group Full time

Elevate your career with us at Blu Laguna Niguel Apartment Homes


Who We Are: Picerne Residential is the property management division of The Picerne Group, which operates multi-family apartment communities across Southern California. Picerne Residential focuses on creating premium living experiences by providing exceptional customer service for all residents.


About the Position: The Resident Relations Coordinator is responsible for the day-to-day resident relations interactions with the goal of creating a sense of community and a highly sought-after resident lifestyle with high retention and renewal rates. Be a “glue” for the community; a Picerne Residential cultural ambassador.


Key Position Responsibilities:

  • Create and build a strong Picerne resident experience brand that supports the sales team and builds exceptional resident relationships to encourage resident retention
  • Handle day-to-day resident relations tasks to provide a luxury lifestyle brand
  • Collaborate and assist with incremental revenue generating ideas


Tangibles:

  • Daily tasks such as checking the community email, walking the property, checking the mailrooms and securing loose packages, resupplying coffee, calling residents for packages, dry cleaning pick-up and delivery, food delivery, scheduling vendors for maintenance
  • Be present in the Leasing Office as the face of the property
  • Welcome new residents, schedule the move-ins, receive on-site rent payments, report lease violations, handle move-out processes
  • Handle resident feedback or complaints, write resident incident reports and work with the team for solutions
  • Handle package delivery and other high touch Resident Relations tasks as needed
  • Be knowledgeable on resident services, hours of operations, in-house events, directions, etc.
  • Collaborate with the Resident Relations Director on all Resident Incident Reports and ensure recovery of the residents
  • Analyze resident feedback from the Reputation Management software and suggest ways to improve ratings


What You Bring:

  • Minimum of 1 year of experience in relevant luxury hotel / residential operations, sales and or marketing disciplines required
  • Knowledge of Yardi, and other related residential software application preferred
  • Excellent organizational and time management skills
  • ​Ability to initiate and foster relationships, persuasive communicator, and excellent interpersonal skills
  • ​Ability to anticipate and resolve issues inherent to residential lifestyle living and developing resourceful and creative solutions
  • ​Standard of excellence, diplomacy and attention to detail aligned with the Picerne Residential culture, desire to consistently deliver high-impact resident service experience
  • ​Flexibility to adapt to a varied work schedule based on regular business hours plus event demands (overtime, nights, weekends, and ability to travel - when necessary)


What We Offer: Happy, healthy employees enhance our ability to assist our residents. That's why Picerne Residential strives to offer a competitive and robust benefits package to our team members

  • Competitive pay structure
  • 401k retirement benefits with employer match
  • Medical insurance
  • Dental coverage
  • Vision coverage
  • Basic life coverage
  • Paid vacation and sick leave
  • 9 paid company holidays


Compensation: In the spirit of pay transparency, we are excited to share the base salary for this position is $67,000 annually, exclusive of fringe benefits.


Location: The position is required to be onsite full time at Blu Laguna Niguel Apartment Homes located at 27930 Cabot Road, Laguna Niguel, CA 92677.


The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/

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