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Inside Sales Representative

3 months ago

Mobile, United States SSAB Inc Full time

Job purpose

To provide direct support to the Regional Sales Managers and the Inside Sales Representatives in the ongoing development of existing and prospective SSAB customers to ensure that the department is able to meet its growth targets in accordance with applicable laws and per company Policy.


Duties and responsibilities


  • Sales Force support; to include, inputting data, following up on leads, contacting RSMs if/when needed, converting leads into quotes/orders, improving reports, and uploading data into SAP B1
  • Manage and maintain the Salesforce CRM system, including inputting data, following up on leads, contacting RSMs as needed, converting leads into quotes/orders, and improving reports.
  • Utilize Salesforce to upload, track, and follow up on quotes in accordance with company policy and sales strategies, gathering information from customers, partners, trade shows, etc.
  • Develop advanced Salesforce reports and dashboards to monitor customer historical order information and sales performance.
  • Uploading, tracking and following up on quotes entered into Sales Force in accordance with Company Policy and based on identified sales strategy and information collected from customers, partners, trade shows, etc.; to include reporting and tracking customers historical order information
  • Source new sales opportunities through inbound lead follow up, outbound cold calls and emails
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
  • Suggest related and new items (value added & complimentary products), explaining technical features, and complies with the Company’s Ethical Policy
  • Works closely with Marketing, attend trade shows, organize leads for respective team members, travel with the RSMs and report on new products and developments in the industries we support
  • Works closely with Inside Sales, Outside Sales, B1 Team, Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of reports using Excel, Power BI & Sales Force
  • Contributes to team effort by accomplishing related results as needed


Qualifications

Required Education & Experience:

  • High School Diploma or equivalent
  • 2 - 4+ years of experience performing sales (inside or outside)
  • High-level proficiency in Salesforce CRM: Extensive experience in managing data, creating advanced reports and dashboards, and optimizing CRM processes.

Advanced data management skills, including data import/export and cleansing.

  • Expertise in creating and customizing complex reports and dashboards.
  • Strong ability to design and implement Salesforce automation and optimization processes.
  • Experience with Salesforce administration tasks, including managing users, roles, and permissions.
  • Knowledge of integrating Salesforce with other systems and applications.
  • Proven ability to train and support end-users.
  • Salesforce certifications preferred (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator).
  • Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
  • Excellent computer proficiency (MS Office – Excel, PowerPoint, Outlook and TEAMS)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
  • Maintains good public relations by displaying an attitude of dedication, courtesy and professional competence that will be recognized as such by customers (internal and external)
  • Current/active driver’s license


Preferred Education & Experience:

  • Bachelor’s Degree in a Technical or Business discipline from an accredited College or University, or an equivalent combination of education & experience
  • 5 - 8+ years of experience performing sales (inside or outside)
  • Experience in Sales Force, Power BI and SAP B1
  • Experience in the steel industry


Working conditions

Travel 25% of time for meetings at other SSAB locations, trainings, trade shows, traveling with outside sales, seminars & conferences as needed