Client Technical Support Associate

4 weeks ago

Omaha, United States Charles Schwab Full time
Position Type: Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts. Our goal is to support the one call resolution, while still providing a means for further escalation if necessary. Additionally, we provide Client Support and Protection typically related to online access attempts via our electronic channels. We strive to execute the balance of being productive and efficient, while delivering exceptional client service.

What you have

Required

  • Minimum of one-year prior client service experience.
  • Shift Flexibility: There are various schedules of weekdays, and early evenings shifts.
  • Proven experience utilizing strong troubleshooting techniques, de-escalating, and problem solving, ideally in a Call Center environment.
  • Excellent interpersonal skills, including proven listening skills, and the ability to effectively communicate technical trouble shooting steps in a detailed, well-organized manner over the phone.
  • Demonstrates a technical aptitude by quickly assimilating technical concepts and new technology.
  • Excellent knowledge of common browsers such as Edge, Chrome, Safari and Firefox and a high-level understanding of Apple and Android based mobile devices.
  • Extensive knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through complex software.
  • Experience working in a team environment, including sharing feedback and knowledge with peers.
  • Passion for service, positive attitude, enthusiasm, professionalism, and strong client focus
  • Promotes and embraces positive client interactions, as well as personal, team, and company improvement.
  • Efficient in utilizing many diverse resources and computer screens simultaneously while delivering exceptional service over the phone.
  • Adept at anticipating and adapting to changing job needs with exceptional results.
  • Effective critical thinking through probing questions to identify solutions in unique situations, while demonstrating sound business judgement.

Preferred

  • 2+ years of prior client service experience.
  • 1 year or more of Financial Services industry experience.
  • Excellent technical knowledge of the Internet, Networking, Wi-Fi, and ISP’s.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.


What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

  • Client Technical Support Associate

    1 month ago

    Omaha, United States The Charles Schwab Corporation Full time

    At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. The CS&S Client Technical Support Associate resp Technical Support, Technical, Associate, Client Support, Support, Client Service, Technology Learn More

  • Client Technical Support Associate

    4 weeks ago

    Omaha, United States Charles Schwab Full time

    Position Type:Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and...

  • Client Technical Support Associate

    4 weeks ago

    Omaha, United States Charles Schwab Full time

    Position Type:Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external...

  • Client Technical Support Associate

    4 weeks ago

    Omaha, United States Charles Schwab Full time

    Position Type: Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external...

  • Client Technical Support Associate

    4 weeks ago

    Omaha, United States Charles Schwab Full time

    Position Type: Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external...

  • Client Technical Support Associate

    4 weeks ago

    Omaha, NE, United States Charles Schwab Full time

    Position Type: Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external...

  • Technical Support Associate

    2 days ago

    Omaha, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionTechnical Support Associate | $50,000 - $65,000 per year | Hybrid Direct HireWhat Matters Most Competitive Salary of $50,000 - $65,000 per year plus additional compensationLocation: Hybrid work 2 days remotely and 3 days onsite in Omaha, NebraskaDirect Hire opportunity with career growth and stabilityJob DescriptionJoin a...

  • Technical Support Associate

    4 days ago

    Omaha, United States AMCON Distributing Company, Inc. Full time

    Corporate Office, 7405 Irvington Road, Omaha, NE 68122Technical Support AssociateThe Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.BENEFITSHolidays and Vacation Paid Time OffCompetitive 401(k) + Company MatchTraining & DevelopmentESSENTIAL...

  • Technical Support Specialist

    2 weeks ago

    Omaha, Nebraska, United States Graham Construction Full time

    Graham Construction, a leading provider of construction services, is seeking an IT Help Desk Support Technician to join our team.Job Description:We are looking for a skilled and experienced IT professional to provide technical support and assistance to our employees. As an IT Help Desk Support Technician, you will be responsible for troubleshooting hardware...

  • Technical Support Specialist

    2 days ago

    Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcables new Technical Support Team, you will be a...

  • Client Support Specialist

    1 month ago

    Omaha, United States Corcentric Full time

    As a Client Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will provide phone and email support to clients, assisting with billing questions, service roll-out, and technical issues, with an emphasis on efficient, quality service delivery. This position is a...

  • Client Support Specialist

    1 month ago

    Omaha, United States Corcentric Full time

    As a Client Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will provide phone and email support to clients, assisting with billing questions, service roll-out, and technical issues, with an emphasis on efficient, quality service delivery. This position is a...

  • Technical Support Specialist

    4 weeks ago

    Omaha, United States Remarcable Full time $50,000 - $65,000

    Benefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTuition assistanceVision insuranceWellness resourcesOpportunity for advancementJob Type: In-office, full-time, exemptSalary Range: $50,000-$65,000 per yearOverviewRemarcable’s Technical Support Team assists our Customer Support and Supplier...

  • Technical Support Specialist

    4 weeks ago

    Omaha, United States Remarcable Full time $50,000 - $65,000

    Benefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTuition assistanceVision insuranceWellness resourcesOpportunity for advancementJob Type: In-office, full-time, exemptSalary Range: $50,000-$65,000 per yearOverviewRemarcable’s Technical Support Team assists our Customer Support and Supplier...

  • Client Resources, Inc. | Senior Manager of Product

    2 weeks ago

    omaha, United States Client Resources, Inc. Full time

    The Sr. Manager of Product is a leadership role focused on leveraging deep industry expertise, market vision, and customer understanding. The Sr. Manager Product successfully leads a portfolio of products and creates business value under their product lines that directly influences and aligns to targeted organizational outcomes. The Sr. Manager Product owns...

  • Technical Support Professional

    2 days ago

    Omaha, Nebraska, United States Pomeroy Full time

    Job Description for IT Service Desk TechnicianPomeroy in Omaha, NE is seeking an experienced IT Service Desk Technician to join our team. This full-time, permanent role involves providing technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications, and...

  • Technical Support Professional

    2 weeks ago

    Omaha, Nebraska, United States Remarcable Inc. Full time

    About Remarcable Inc.: We are a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Our team is composed of contractor and distribution experts located coast to coast, and we are dedicated to advancing the adoption of technology in the construction industry.This Technical Support...

  • Healthcare Support Specialist

    3 weeks ago

    Omaha, Nebraska, United States Laredo Technical Services, Inc. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Laredo Technical Services, Inc. The successful candidate will be responsible for scheduling appointments, maintaining patient records, and providing exceptional customer service to our clients. In this role, you will work closely with...

  • Technical Support Expert

    2 weeks ago

    Omaha, Nebraska, United States Truno Full time

    Job OverviewWe are seeking an experienced Technical Support Expert to join our team at Truno. As a Field Service Technician, you will be responsible for ensuring customer satisfaction by responding to requests for onsite service at customer locations in their assigned territory.This role involves daily travel throughout the assigned service territory and...

  • Event Support Associate

    3 weeks ago

    Omaha, Nebraska, United States Sodexo S A Full time

    Event Support AssociateLocation: Various on-campus locations, including Creighton UniversityThis is a Full-Time or Part-Time position with an estimated salary range of $16.00 - $18.00 per hour.About the Role:We are seeking a skilled and detail-oriented Event Support Associate to join our team. As an Event Support Associate, you will be responsible for...