Technical Support Associate
3 days ago
- Competitive Salary of $50,000 - $65,000 per year plus additional compensation
- Location: Hybrid work 2 days remotely and 3 days onsite in Omaha, Nebraska
- Direct Hire opportunity with career growth and stability
- Field support calls, chat, email, and/or other communications from users regarding software programming, connectivity, printing, and related concerns.
- Guide users through diagnostic and troubleshooting processes, using tools and verbal instructions.
- Assist with installation of software and troubleshooting of related problems; escalate complex issues as needed.
- Set up or repair computer hardware and associated devices, including printers and scanners; coordinate third-party repairs when necessary.
- Troubleshoot system failures, identify network roadblocks, and set up new users with appropriate access.
- Monitor computer and telecommunication systems to improve network performance.
- Bachelor's degree in Computer Science or related field preferred.
- At least three years of experience in customer technical support highly preferred.
- Knowledge of system or network administration, VMware, and telecommunications.
- Strong ability to explain technical issues to both technical and nontechnical audiences.
- Salary: $50,000 - $65,000 per year
- Medical, Dental, Vision & More
- Paid Holidays and Vacation Time Off
- Competitive 401(k) + Company Match
- Training & Development
- Advancement Opportunities
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