Technical Support Specialist

4 weeks ago


Omaha, United States Remarcable Full time $50,000 - $65,000
Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources
  • Opportunity for advancement

Job Type: In-office, full-time, exempt

Salary Range: $50,000-$65,000 per year

Overview

Remarcable’s Technical Support Team assists our Customer Support and Supplier Integrations teams by setting up the data flow systems and monitoring the daily information flow, alerting the teams of any issues and working to resolve same. They help with identifying, communicating and resolving EDI (electronic data interchange) and API (application programming interface) integration issues. They also play a role in creating explanatory documentation for client users, and helping to propose IT solutions based on client needs. Reporting directly to the Chief Engineer, this is an excellent opportunity to join a growing startup and make a significant impact on our company's success.

If you are a motivated, enthusiastic, and dependable individual who is passionate about data and getting to the root of perplexing issues, Remarcable is looking for you. Please submit a resume and cover letter.

Key Responsibilities:

  • Assist Customer Success and Supplier Integration Managers in integrating Remarcable with various contractors and suppliers in the distribution industry to ensure the smooth flow of data
  • Set up and troubleshoot EDI/API integrations
  • Interact and coordinate with customers to troubleshoot and resolve issues
  • Gain an understanding of common distribution ERP and accounting systems to assist in client integrations and support
  • Update and improve integrations with existing trading partners
  • Monitor daily electronic information exchange and alert team of issues
  • Create/edit technical documentation for the use of clients

Who You Are

  • Experience with electronic integrations between different software and database systems - EDI, API, Punchout, etc
  • Excellent and demonstrated verbal and written communication skills
  • Ability to learn new systems quickly – is “tech savvy”
  • Looking to broaden your horizons in the technology industry
  • Excellent organization and multi-tasking skills
  • Preferably a bachelor’s degree in Computer Science or any related IT degree
  • Experience in the construction or distribution industries would be an asset
  • An inherent curiosity with the desire to dig deep to solve complex problems
  • A client service mentality, with the adaptability and willingness to collaborate openly with other people
  • A sense of ownership in the work that you do. Strong work ethic and the ability to work remotely with minimal supervision.

Who We Are

Remarcable is a cloud based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.

Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly, and efficiently, increases communication, streamlines workflows, and provides visibility for all users.

Our remote-first team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.

Our Mission

To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.

Salary Range Disclaimer

The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Remarcable’s total compensation package for employees. Other components may include: PTO, Medical, and a Bonus plan.

  • Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcables new Technical Support Team, you will be a...


  • Omaha, Nebraska, United States Laredo Technical Services, Inc. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Laredo Technical Services, Inc. The successful candidate will be responsible for scheduling appointments, maintaining patient records, and providing exceptional customer service to our clients. In this role, you will work closely with...


  • Omaha, Nebraska, United States Graham Construction Full time

    Graham Construction, a leading provider of construction services, is seeking an IT Help Desk Support Technician to join our team.Job Description:We are looking for a skilled and experienced IT professional to provide technical support and assistance to our employees. As an IT Help Desk Support Technician, you will be responsible for troubleshooting hardware...


  • Omaha, United States Bestica Inc. Full time

    We are a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal, and Commercial markets. Our guiding principle and core values help us care for our people and the community; and build a culture of excellence which in turn helps us achieve our organizational objective of exceeding customer’s expectations in each...


  • Omaha, Nebraska, United States Think Whole Person Healthcare Full time

    At Think Whole Person Healthcare, we are committed to delivering exceptional patient care and experience.We seek an experienced Technical Infrastructure Specialist to join our IT team. In this role, you will provide installation and support of our technical infrastructure and systems, ensuring seamless operation and optimal performance.Key...

  • Technical Specialist

    2 months ago


    Omaha, United States Zoetis, Inc Full time

    States covered: South Dakota and Northern NebraskaPosition SummaryThe Diagnostics Technical Specialist Is a field position that provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose...


  • Omaha, United States Election Systems & Software LLC Full time

    Job DescriptionJob DescriptionDescription:We support democracy.Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting...


  • Omaha, United States AMCON Distributing Company, Inc. Full time

    Corporate Office, 7405 Irvington Road, Omaha, NE 68122Technical Support AssociateThe Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.BENEFITSHolidays and Vacation Paid Time OffCompetitive 401(k) + Company MatchTraining & DevelopmentESSENTIAL...


  • Omaha, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionTechnical Support Associate | $50,000 - $65,000 per year | Hybrid Direct HireWhat Matters Most Competitive Salary of $50,000 - $65,000 per year plus additional compensationLocation: Hybrid work 2 days remotely and 3 days onsite in Omaha, NebraskaDirect Hire opportunity with career growth and stabilityJob DescriptionJoin a...


  • Omaha, Nebraska, United States Election Systems & Software LLC Full time

    Job DescriptionElection Systems & Software LLC seeks an experienced Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for installing, configuring, and troubleshooting network infrastructure for our election management systems.This role requires a strong background in networking, computer systems, and...


  • Omaha, Nebraska, United States Pomeroy Full time

    Job Description for IT Service Desk TechnicianPomeroy in Omaha, NE is seeking an experienced IT Service Desk Technician to join our team. This full-time, permanent role involves providing technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications, and...


  • Omaha, Nebraska, United States Remarcable Inc. Full time

    About the OpportunityWe are seeking an experienced Technical Documentation Specialist to join our team at Remarcable Inc. in Omaha, Nebraska. As a key member of our documentation team, you will be responsible for creating and maintaining high-quality technical documentation that empowers users and improves organizational efficiency.About the RoleThe ideal...


  • Omaha, United States Remarcable Inc. Full time

    Benefits:Life Insurance and Disability Coverage401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceOverview:We are seeking a detail-oriented and creative Technical Documentation Specialist with expertise in technical learning design. This role will be pivotal in creating, refining, and...


  • Omaha, Nebraska, United States Remarcable Inc. Full time

    About Remarcable Inc.: We are a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Our team is composed of contractor and distribution experts located coast to coast, and we are dedicated to advancing the adoption of technology in the construction industry.This Technical Support...


  • Omaha, United States The Charles Schwab Corporation Full time

    At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. The CS&S Client Technical Support Associate resp Technical Support, Technical, Associate, Client Support, Support, Client Service, Technology Learn More


  • Omaha, Nebraska, United States Genesis Global Specialist, Inc. Full time

    Job Overview: We are seeking a skilled Verizon Sales and Support Professional to join our team at Genesis Global Specialist, Inc. As a key member of our marketing and sales campaigns, you will be responsible for executing our strategies while building quality relationships with new clientele and maintaining existing customer accounts.The ideal candidate will...


  • Omaha, Nebraska, United States Truno Full time

    Job OverviewWe are seeking an experienced Technical Support Expert to join our team at Truno. As a Field Service Technician, you will be responsible for ensuring customer satisfaction by responding to requests for onsite service at customer locations in their assigned territory.This role involves daily travel throughout the assigned service territory and...


  • Omaha, Nebraska, United States Fulcrum Careers Full time

    Job OverviewFulcrum Careers is seeking a highly skilled Senior Technical Expert to join our team. As an Engineering Specialist, you will play a pivotal role in supporting various engineering projects, providing technical expertise, and contributing to the overall success of our engineering initiatives.Key Responsibilities:Technical Support: Provide technical...


  • Omaha, United States Charles Schwab Full time

    Position Type:Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and...


  • Omaha, Nebraska, United States Graham Construction Full time

    Graham Construction is seeking a skilled IT Help Desk Support Specialist to join their team. This role will be responsible for providing technical assistance and support to employees, both on-site and remotely.Responsibilities:Provide timely and effective technical support for employees' hardware, software, and mobile devicesPerform regular maintenance...