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Installation Field Service Engineer

1 month ago

Long Beach, United States Nikon SLM Solutions Full time

Company Description:

Nikon SLM Solutions is a leading provider of metal-based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting and powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. Our customers come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck, Germany, Nikon SLM Solutions has more than 600 employees worldwide.


Position Description:

As an Installation Service Technician in the metal additive manufacturing industry, you will play a crucial role in installing, calibrating, and maintaining our advanced 3D printing systems at client sites. You will work under the guidance of the Installation Manager to ensure successful installations and provide ongoing technical support to our customers. This role is essential in ensuring that our customers can effectively integrate and operate our 3D printing systems.


Key Responsibilities:

• Install and set up metal additive manufacturing systems at customer sites, ensuring all components are correctly assembled and calibrated.

• Perform calibration and testing of the 3D printing systems to ensure optimal performance and accuracy.

• Provide technical support and troubleshooting during and after installation, addressing any issues that arise.

• Train customers on the operation and maintenance of the 3D printing systems, ensuring they can use the equipment effectively.

• Maintain detailed records of installations, calibrations, and customer interactions, and report any issues to the Installation Manager.


Qualifications:

• Associate degree or technical diploma in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.

• Minimum of 3 years in a technical or field service role, preferably in the metal additive manufacturing or similar high-tech industry.

• Strong technical skills in mechanical and electrical systems, excellent problem-solving abilities, good communication skills, and the ability to work independently and as part of a team.

• Willingness to travel frequently to customer sites, both domestically and international


Benefits:

• Comprehensive health coverage including medical, dental, and vision.

• 401(k) plan with a 4% company match.

• Paid holidays and paid time off.

• Gym reimbursement.

• Tuition reimbursement.

• Company-paid disability and life insurance.


Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information. U.S. citizenship or Green Card is required.