Project Delivery Lead

2 weeks ago

Foxborough, United States Thrive Full time

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview

The Project Delivery Lead is primarily responsible for defining, planning, tracking, and managing customer projects. The applicable projects will be a mix of new customer implementations and existing customer work. A project delivery lead is the main point of contact for customers for the duration of the project and will need to drive the project to success through clear expectation setting, task management, and status updates. A project delivery lead will communicate with and organize Thrive internal resources including engineers, consultants, and architects using Project Management software, checklists, and reports.

The ideal candidate needs to possess strong project management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills with high attention to detail are necessary to gain customer confidence and bring projects live quickly. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management. He/she must be able to manage change and take active leadership in timely decision making.

Responsibilities

  • Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements
  • Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, and business requirement documents
  • Lead the project by assigning tasks to Engineers and communicating statuses to customers through status update meetings
  • Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue
  • Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases

Qualifications

  • Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer
  • Advanced experience (4+ years) in project management and professional services
  • Experience implementing managed services and information technology solutions
  • Skilled in managing project plans, writing project artifacts, and documenting customer workflows
  • Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork, Critical thinker
  • Detail oriented
  • Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts
  • Technical understanding of Thrive approved technologies included but not limited to:
    • Office 365
    • Microsoft Server OS
    • Private Cloud
    • Public Cloud (Azure)
    • Networking (Firewalls, Switching, Access Points)
    • Disaster Recovery
    • Backup technology

Preferred Qualifications

  • Project management certification (PMP, CAPM, Prince etc.)
  • Experience using ServiceNow (or other project management software)
  • Experience in ITIL methodology and change management processes
  • Willingness to improve team process and contribute to team and company initiatives

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