Service Delivery Leader

2 months ago

Tampa, United States Wipro Full time

Role: Service Delivery Leader (Premium Accounting and Finance)

Location: Tampa, FL


Position Overview

The Service Delivery Leader (Premium Accounting and Finance) will play a pivotal role in overseeing and optimizing premium billing, payment, accounting, and finance functions across health insurance payer lines of business within an IT services company. This company specializes in delivering Business Process as a Service (BPaaS) solutions to health insurance companies, providing advanced technology platforms and comprehensive support services. Reporting directly to the Head of Healthcare BPaaS, this position requires strong leadership, strategic vision, and expertise in health insurance industry regulations and practices. We are seeking a dedicated individual to provide support to the Head of Healthcare BPaaS in overseeing the financial performance of the organization, as well as managing the premium accounting and treasury functions/operations. This role will involve close collaboration with the Enterprise Finance team to ensure seamless financial management and reporting. The ideal candidate will possess a background in executive-level finance or accounting roles within the insurance or healthcare sectors, with a deep understanding of premium accounting principles and regulations. Experience with IT platforms delivery and Business Process Outsourcing (BPO) is highly beneficial.

Key Responsibilities


Leadership and Management:

  • Lead and manage the Premium Accounting department, providing effective leadership, guidance, and mentorship to a team of professionals.
  • Develop and implement strategic plans and initiatives to optimize premium accounting processes, controls and financial reporting systems.
  • Foster a positive and collaborative work environment, promoting professional growth and development opportunities for team members.

Strategic Planning and Compliance:

  • Ensure adherence to industry standards, regulatory requirements, and internal controls, including GAAP and statutory accounting principles.
  • Stay updated with industry trends, developments, and changes in premium accounting regulations and communicate necessary updates to the team.
  • Collaborate with shared services colleagues from corporate finance, legal, and compliance to ensure compliance with regulatory standards.

Operations Management:

  • Oversee the accurate and timely processing, invoicing, and collection of premiums.
  • Collaborate with cross-functional teams, including underwriting, claims, and finance, to ensure seamless integration and coordination of premium accounting activities.
  • Identify and implement continuous process improvements to enhance efficiency, effectiveness, and accuracy within the premium accounting function.

Financial Reporting and Analysis:

  • Monitor key performance metrics and prepare comprehensive reports on departmental performance, trends, and financial analysis for executive review.
  • Work cross-functionally to identify cost optimization and increased revenue opportunities.
  • Provide strategic direction for financial planning and forecasting related to premium accounting operations.

Stakeholder Management:

  • Manage relationships with external stakeholders, such as auditors, industry associations, and regulatory authorities.
  • Interact with CFOs from health insurance plan clients to support and address accounting and finance matters effectively.


Required Competencies

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Autonomy - Ability to work independently with minimal supervision.
  • Business Acumen - Ability to grasp and understand business concepts and issues.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Creative - Ability to think in such a way as to produce a new concept or idea.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
  • Self- Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using their own drive or initiative.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.


Qualifications

  • Bachelor's degree in Accounting, Finance, or a related field. A master's degree or CPA certification is preferred.
  • Minimum of 5 years of experience at a leadership level within the healthcare industry.
  • Strong people leadership skills with the ability to lead and mentor a team of professionals.
  • In-depth knowledge of premium accounting principles, practices, and regulations within the insurance industry.
  • Experience with IT, platform delivery and Business Process Outsourcing (BPO) is highly beneficial.
  • Proven track record of strategic planning, process optimization, and financial analysis.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively at all levels of an organization, with cross-functional teams and external stakeholders.

  • Customer Service Manager

    2 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job DescriptionAs a Customer Service Manager at Leader Tech, you will be responsible for motivating, training, and leading the Account Reps and Customer Service Team members. Your goal will be to ensure that every team member understands their responsibilities and duties and has been fully trained to perform them.Key Responsibilities:Maintain "General Work...

  • Shipping Operations Manager

    2 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job SummaryLeader Tech is seeking a highly skilled Shipping Lead to oversee the daily operations of our shipping department. The ideal candidate will have a strong background in logistics and supply chain management, with a proven track record of leading high-performing teams.Key Responsibilities:Develop and implement efficient shipping processes to meet...

  • Shipping Operations Manager

    2 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job OverviewLeader Tech is seeking a highly skilled and experienced Shipping Lead to join our team in Tampa, FL. As a key member of our logistics team, you will be responsible for coordinating and leading the activities of our shipping area, ensuring timely and efficient delivery of our products to customers.Key ResponsibilitiesOrganize and prioritize work...

  • Shipping Operations Manager

    2 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job SummaryWe are seeking a highly skilled and experienced Shipping Lead to join our team at Leader Tech. As a key member of our logistics team, you will be responsible for leading and coordinating the activities of our shipping area, ensuring timely and efficient delivery of our products to customers.Key ResponsibilitiesOrganize and prioritize work for the...

  • Material Handler

    2 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job SummaryLeader Tech is seeking a highly skilled Material Handler to join our team at our Tampa, FL facility. As a Material Handler, you will be responsible for moving freight, stock, and other materials to and from storage or production areas, loading docks, delivery vehicles, by forklift or other equipment or means.Key Responsibilities:Sort cargo before...

  • Amazon Delivery Driver Position

    2 weeks ago

    Tampa, Florida, United States Amazon Delivery Partners Full time

    Job Title: Delivery DriverAt Amazon Delivery Partners, we're seeking a reliable and safety-conscious Delivery Driver to join our team. As a key member of our delivery team, you'll play a vital role in ensuring timely and efficient delivery of Amazon packages to customers in your community.Key Responsibilities:Drive a delivery van to drop off Amazon packages...

  • Shipping Operations Manager

    4 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job SummaryWe are seeking a highly skilled and experienced Shipping Lead to join our team at Leader Tech. As a key member of our operations team, you will be responsible for leading and coordinating the activities of our shipping area, ensuring timely and efficient delivery of products to our customers.Key Responsibilities:Organize and prioritize work for...

  • Service Delivery Leader

    1 week ago

    tampa, United States Wipro Full time

    Role: Service Delivery Leader (Premium Accounting and Finance)Location: Tampa, FLPosition OverviewThe Service Delivery Leader (Premium Accounting and Finance) will play a pivotal role in overseeing and optimizing premium billing, payment, accounting, and finance functions across health insurance payer lines of business within an IT services company. This...

  • Shipping Operations Manager

    2 weeks ago

    Tampa, Florida, United States Leader Tech Full time

    Job SummaryWe are seeking a highly skilled and experienced Shipping Lead to join our team at Leader Tech. As a key member of our logistics team, you will be responsible for leading and coordinating the activities of our shipping area, ensuring timely and efficient delivery of products to our customers.Key Responsibilities:Organize and prioritize work for the...

  • Amazon Delivery Driver Position

    2 weeks ago

    Tampa, Florida, United States Amazon Delivery Partners Full time

    Job Summary: As a Delivery Driver at Amazon Delivery Partners, you will be responsible for driving a delivery van to drop off Amazon packages to customers within the community. You will also be required to follow strict safety standards on and off the road, interact with Amazon customers and the public in a professional and positive manner, and use handheld...

  • Service Delivery Leader

    1 month ago

    tampa, United States Wipro Full time

    Role: Service Delivery Leader (Premium Accounting and Finance)Location: Tampa, FLPosition OverviewThe Service Delivery Leader (Premium Accounting and Finance) will play a pivotal role in overseeing and optimizing premium billing, payment, accounting, and finance functions across health insurance payer lines of business within an IT services company. This...

  • Service Delivery Leader

    2 months ago

    Tampa, United States Wipro Full time

    Role: Service Delivery Leader (Premium Accounting and Finance)Location: Tampa, FLPosition OverviewThe Service Delivery Leader (Premium Accounting and Finance) will play a pivotal role in overseeing and optimizing premium billing, payment, accounting, and finance functions across health insurance payer lines of business within an IT services company. This...

  • Amazon DSP Delivery Driver

    1 week ago

    Tampa, Florida, United States Amazon Delivery Service Partners (Various DSPs Hiring) Full time

    Job Summary: Amazon DSP Delivery DriverWe are seeking a reliable and motivated Delivery Driver to join our team at Amazon Delivery Service Partners (Various DSPs Hiring). As a Delivery Driver, you will be responsible for safely delivering Amazon packages to customers in your community.Key Responsibilities:Drive an Amazon-branded vehicle, staying active and...

  • Service Leader

    4 days ago

    Tampa, Florida, United States Naked Farmer Careers Full time

    About the RoleAs a Service Leader at Naked Farmer, you will be responsible for ensuring that every shift is dynamic, enjoyable, and smoothly executed. You will guide and develop your team, maintain a keen eye for detail, and foster a culture of accountability.Key ResponsibilitiesOversee food quality and enhance the guest experienceSupport and direct the...

  • IT Service Delivery Manager

    4 days ago

    Tampa, Florida, United States Florida Cancer Specialists Full time

    About the RoleThe IT Service Delivery Manager will be responsible for implementing best practice processes to ensure high customer satisfaction and good technical outcomes in a 24/7 support environment.This individual must possess extensive experience leading service desk teams to support multiple business functions within a healthcare environment.The IT...

  • Account Representative

    1 month ago

    Tampa, FL , USA, United States Leader Tech Inc Full time

    Account Representative Job SummaryLeader Tech Inc is seeking a highly skilled Account Representative to join our team. As an Account Representative, you will be responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.Key Responsibilities:Confer...

  • Transportation Business Group Professional Services Leader

    5 days ago

    Tampa, Florida, United States HDR Full time

    At HDR, we are committed to creating a welcoming environment where each of our employee-owners is valued and respected. As we strive to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves:What is our impact on the world?Each and every role...

  • HVAC Service Team Leader

    2 weeks ago

    Tampa, Florida, United States Comprehensive Energy Service Inc Full time

    Comprehensive Energy Services, Inc. - HVAC Service Team ManagerComprehensive Energy Services, Inc. is seeking a highly skilled and experienced HVAC Service Team Manager to join our team. As a key member of our leadership team, you will be responsible for driving profitability and productivity of our service team.Key Responsibilities:Lead and manage a team of...

  • Client Services Leader

    2 weeks ago

    Tampa, FL , USA, United States CDM Smith Full time

    Job Title:Client Services Leader - Water ServicesJob Summary:CDM Smith is seeking an experienced Client Services Leader to lead client engagement and business development for water infrastructure and resource services in the Tampa area market.Key Responsibilities:Develop new business and maintain high-value relationships with water, wastewater, and solid...

  • Service Delivery Specialist

    2 weeks ago

    Tampa, Florida, United States ISALYS GROUP Full time

    Service Management AnalystFor this role, you will play a crucial part in ensuring the seamless delivery of services to our clients. You will be responsible for managing service requests, analyzing service performance, and implementing improvements to optimize service delivery. This position requires a detail-oriented individual with excellent analytical and...