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Production Support Engineer

2 months ago

O'Fallon, United States Rose International Full time

Date Posted: 09/24/2024

Hiring Organization: Rose International

Position Number: 471670

Job Title: Production Support Engineer

Job Location: O Fallon, MO, USA, 63368

Work Model: Hybrid

Shift: Onsite 3 days a week (flexible)

Employment Type: Temporary

Estimated Duration (In months): 26

Min Hourly Rate($): 55.00

Max Hourly Rate($): 60.00

Must Have Skills/Attributes: Chef, CI/CD tools, Dynatrace, Jenkins, Linux, MS Windows, Splunk

Job Description

***Qualified Production Support Engineer candidates located near (or willing to relocate to) the O'Fallon, MO area are preferred***


Our client is seeking a Production Support Engineer with experience in working across development, operations, and product teams to prioritize needs and to build relationships in a 24x7 environment.

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A Production Support Engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.


We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.


Qualifications:

• Bachelor’s (BS) degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience

• Experience managing and supporting a batch application system, including ability to analyze complex and layered outcomes

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive

• Ability to debug and optimize code and automate routine tasks

• Interest in designing, analyzing and troubleshooting large-scale distributed systems

• Ability to write complex SQL queries to effectively utilize available resources

• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed

• Interest in designing, analyzing and troubleshooting large-scale distributed systems

• Experience in Splunk, Dynatrace is a plus

• Experience in Agile Development Environment

• Must be self-driven, with a passion for discovering, capturing, and training others on new information and establishing new procedures

• Experience with automation for branch management, code promotions, and version management is a plus


Technical Skills:

• Linux / Windows

• SPLUNK / Dynatrace

• CI/CD & CHEF

• Scripting


Responsibilities:

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement

• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible

• Design and implement a Git based code management strategy that will support multiple environment deployments in parallel

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity

• Practice sustainable incident response and blameless post-mortems

• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and time zones

• Able to perform on-call duties on a rotational basis

• Occasional off hours work required


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).