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Operations Manager

4 months ago

Moline, United States TekWissen ® Full time

Job Title: Program Manager

Location: Moline, IL, 61265

Duration: 24 Months

Job Type: Contract

Work Type: Onsite (M-F 8-5pm)

Visa sponsorship is not available, now or in the near future, for this position.

Pay Rate: $35 - $39/hr on W2


Overview:


TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.


Job Description:

  • Supports the overall relationship, profitability and business development of an assigned group and supports implementation of specific strategies to achieve a high level of customer satisfaction and business growth.
  • Administers tactical programs of the assigned product line and assists in the development of overall plans and programs.
  • Focuses on a specific, discrete product, primarily as an implementer rather than a developer.
  • Tracks and analyzes product performance and trends in terms of volume and profitability.
  • Maintains close contact with sales, manufacturing and distribution functions to sense business conditions and trends.
  • Administers pricing and inventory programs on a daily basis.
  • Coordinates and/or conducts special studies and promotional projects.
  • Contributes to business and marketing plan development and modification.
  • Duties: Supports on going business activities with assigned customers at both engineering and manufacturing levels.
  • Leads communication efforts between company and customer in order to build/maintain customer loyalty and satisfaction.
  • Supports the development of new product specifications that provides technological advances and cost effective solutions for customers and furnish proper direction for the development of customer quotes.
  • Works with sales and marketing management regarding overall relationship, pricing, margins, profitability, and business development strategies.
  • Participates and provides input for cost/schedule change decisions resulting from specification changes and/or cost variance.


Major Purpose:

  • Leads a customer focused team to develop and implement process improvements to newly sourced configuration center for client.
  • Responsible for overseeing daily config center operations along with forecasting asset turns only monthly cadence, drive process optimization/flow, quality control, build schedules, and ensure high quality and customer satisfaction.


Duties:

  • Oversee daily operations of our config center focused on forecasting, planning, build quality, speed of delivery, and driving asset accuracy.
  • Forecast budget spend the a 30-45 day asset turn.
  • Track budgets and report variances to colleagues and leadership.
  • Deliver small- or medium-scale process improvements while working within an newly established program.
  • Participate actively in the development and nurturing of networks and relationships internally and externally to support customer satisfaction and team enrichment.
  • Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.
  • Help team manage internal client and customer relationships and feedback.
  • Formalize quality review process.
  • Contribute to the adoption of a digital culture by embracing and applying digital capabilities and Agile methodology.
  • As process improvements and optimizations occur, help prepare and deliver targeted training, for internal IT teams and customers .
  • Provide the means (e.g., research, ideas, solutions) to enhance speed to customers via innovation strategy, pipeline, and road map.
  • Assist in facilitating process development workshops with subject-matter experts, drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps.


Skills:

  • Forecast and budget management
  • Organizing daily activities
  • Collaboration with product teams and edge teams for changes, updated, and process flow (approvals, coordination of delivery dates, etc.)
  • Process optimization and new process flow
  • Ability to schedule and manage tasks effectively
  • Conflict resolution and problem-solving skills
  • Risk management
  • Written and verbal communication skills
  • Cost control and budgeting skills
  • Teamwork and motivational skills
  • Organizational and multitasking skills

Must haves:

  • Drive day to day operations with focus on qualify and process improvements.
  • Running and driving the change management
  • Communication skills
  • Asset inventory process management


Education Qualification:

  • Education level- BA


Experience:

  • Years of experience- 3-5 years of experience.


Skills, Abilities, Knowledge:

  • Planning and Organizing
  • Action Planning
  • Data Collection and Analysis
  • Verbal Communication
  • Managing Change
  • Policy and procedures
  • Project Risk and Issue Management
  • Stakeholder Expectation Management
  • Costing and Budgeting
  • Computer Skills
  • Adaptive Mindset
  • Assessment
  • Budget and Control
  • Data Control
  • IT Implementation and integration
  • Measure Solution Performance
  • Project Benefits Management
  • Project Life Cycle Adaptation
  • Project Management
  • Project Schedule Management
  • Project Scope Management
  • Project Strategy Creation and Alignment
  • Project Tracking and Reporting Education
  • Bachelor's Degree or Equivalent Level


TekWissen® Group is an equal opportunity employer supporting workforce diversity.