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Practice Administrator

4 months ago

Mesa, United States Adelante Healthcare Full time

Health Center Practice Administrator - Mesa



Who Are We?


At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.


OUR AMAZING BENEFITS


We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:


· Medical, Dental, and Vision available DAY ONE

· 3 weeks Paid Time Off annually

· 10 paid Holidays annually

· 403b Retirement Account Savings Plan

· Tuition Reimbursement for eligible programs

· Employer-paid Short Term and Long Term Disability

· And MORE


POSITION SUMMARY


This position is responsible for the efficient, profitable day-to-day operation and management of a Community Health Center that provides primary care services, such as family practice, pediatrics, and internal medicine services and OB/GYN care in a Patient Centered Medical Home (PCMH) environment (additional services may be included based on site location). Additionally, the health center administrator is a patient advocate who creates an environment that delivers exceptional level of care for the clinic, patient experience, patient flow and reaches into the community for growth and support of the centers’ efforts.


WHAT YOU'LL NEED TO HAVE


  • Bachelor’s degree or equivalent work experience determined by People Services and hiring manager
  • Minimum five (5) years Healthcare experience, which includes three years healthcare management experience – specifically managing a medical site/operation with multiple providers
  • Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
  • Competent in Healthcare, Medical Assistant, Nursing or related background. Experience with Patient Centered Medical Home (PCMH) practices a plus
  • Ability to meet and communicate effectively with staff, patients, community representatives, Adelante leadership, and business partners
  • Ability to solve problems using a logical, systematic and tactical approach.
  • Demonstrated management, communication, leadership, community relations, and customer service skills
  • Experience in applying continuous quality improvement techniques in service delivery design to improve patient health outcomes
  • Proven ability with productive and efficient time management; problem solving using and fulfilling commitments
  • Experience with NextGen or other electronic health records (EHR) software.
  • Demonstrated understanding and use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,)
  • Ability to help others to increase their knowledge, skills, and abilities to enable them to perform at a higher level
  • Ability to manage projects that are data and deadline driven
  • Ability to provide effective performance and results management
  • Demonstrated ability to manage partnerships, promote teamwork within work unit and across departmental/organizational lines
  • Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.


WHAT YOU'LL BE DOING DAY TO DAY


  • Monitor and evaluate Health Center staff performance and competencies for quality purposes in addition to determining merit increases, promotions, disciplinary actions and maintenance of appropriate personnel documentation
  • Foster an environment of outstanding patient care within a PCMH model of service
  • Assure compliance with applicable federal, state and local legislation, such as OSHA, FMLA, Workers Compensation, ADA, and any applicable accreditation agency
  • Responsible for selection of front and back office clinical support staff including selection, interviewing, training, and orientation
  • Work with patient eligibility with determination and enrollment processes in various programs through the electronic HealthE+ application, including AHCCCS, AZ Primary Care Program, sliding fee discounts, self-pay and other third party insurers
  • Ensure compliance with accrediting body standards for quality patient care through regular audits/improvement activities
  • Provide strong attention to detail with respect to scheduling, billing, and maintenance of records
  • Monitor appointments, patient flow and waiting areas to improve daily productivity