Service Desk Analyst

7 days ago

Cincinnati, United States Encore Technologies Full time

Service Desk Analyst - Weekday Shift

  • Pay is $18 / hr.
  • Work is onsite in Norwood, OH
  • 1st Shift 7-4 or 9-6
  • Must have reliable transportation


Description:

Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.


Responsibilities:

  • Provide best-in-class customer experience to our customers
  • Document all customer contacts into various ITSM tools
  • Troubleshoot, diagnose, and resolve applications, and general compute issues using a knowledge base or support tools
  • Will provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management
  • As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups
  • Collaborate with service desk co-workers through inclusion
  • Be present and participate in ongoing training for service operations
  • Work on projects and/tasks assigned by leadership


Skills/Experience:

  • Associate degree in Information Technology or 2 years equivalent experience in a technology-related field preferred
  • Prior experience in a customer service role
  • Strong Verbal and written communication skills
  • Strong interpersonal skills and telephone etiquette
  • Problem-solving skills
  • Experienced and capable of dealing with fast-paced and high stress work environment
  • Experienced and capable of adjusting to changing processes, procedures, and workday
  • Must be able to handle up to 45 customer calls a day on various configuration items and complexity
  • Experience and proficiency in all of Microsoft’s currently supported O/S
  • Experienced and proficient in messaging systems, Microsoft Outlook and Gmail
  • Willingness to work flexible and changing hours including evening, weekend, and holiday hours


Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbents must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.


General office environment

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.


Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Service Desk Analyst

    3 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk Analyst - Weekday ShiftPay is $18 / hr.Work is onsite in Norwood, OH1st Shift 7-4 or 9-6Must have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst

    3 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH1st shift Description:Responsible for providing front-line support for customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best-in-class customer...

  • Service Desk Analyst

    1 month ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk Analyst - Weekend ShiftPay is $18 / hr.Work is onsite in Norwood, OHWeekend Shift Friday – Monday, 10 am to 9 pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst

    3 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHWeekend Shift Friday – Monday, 10 am to 9 pmDescription:Responsible for providing front-line support for customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst

    4 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHWeekend Shift Friday – Monday, 10 am to 9 pmDescription:Responsible for providing front-line support for customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst

    3 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk Analyst - Weekend ShiftPay is $18 / hr.Work is onsite in Norwood, OH1st ShiftMust have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job Title: Service Desk AnalystAt Encore Technologies, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Provide exceptional customer...

  • Service Desk Support Specialist

    6 days ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job Title: Service Desk AnalystJoin Encore Technologies as a Service Desk Analyst and be part of a dynamic team that provides exceptional customer support.Job SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line support to customers, resolving...

  • Service Desk Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issuesDocument all customer...

  • Service Desk Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and chatDocument all...

  • Service Desk Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers, resolving technical issues, and ensuring a positive customer experience.Key ResponsibilitiesProvide technical support to customers via phone, email, and...

  • Service Desk Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    Service Desk Analyst Job DescriptionA Service Desk Analyst is the backbone of customer support, ensuring a seamless experience for patients during workday transitions. This role involves troubleshooting customer problems, assisting end-users, and maintaining IT services in top shape.Key Responsibilities:Customer Service Support: Provide exceptional support...

  • Service Desk Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    A Service Desk Analyst plays a vital role in ensuring seamless customer support, bridging the gap between Service Now and other IT services. This role is responsible for resolving issues efficiently, guaranteeing a smooth experience for patients.This position involves troubleshooting customer problems, providing end-user assistance, and maintaining top-notch...

  • Service Desk Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    Job Summary:A Service Desk Analyst is the backbone of customer support, ensuring a seamless experience for patients during workday transitions. This role involves troubleshooting customer problems, assisting end-users, and maintaining IT services in top shape. As a key member of our team, you will be responsible for providing exceptional customer service,...

  • Desk Side Analyst

    3 months ago

    Cincinnati, United States Nordic Full time

    Make a difference. Be happy. Grow your career. Position Summary: The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Position Responsibilities: Manage/repair all technology hardware...

  • Service Desk Operations Manager

    3 weeks ago

    Cincinnati, Ohio, United States Digital Mobile Innovations LLC Full time

    Service Desk Manager Job DescriptionAt Digital Mobile Innovations LLC, we are seeking a highly skilled Service Desk Manager to join our team. As a key member of our Helpdesk team, you will be responsible for overseeing the daily operations of our Service Desk, ensuring efficient handling of inbound contacts and tickets, and providing exceptional customer...

  • Front Desk Coordinator

    6 days ago

    Cincinnati, Ohio, United States Podiatry Service Company LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Podiatry Service Company LLC. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing front-desk activities, and ensuring a smooth and efficient experience for our patients and visitors.Key...

  • IT Service Desk Technician

    1 week ago

    Cincinnati, Ohio, United States Ohio Southern Bankruptcy Court Full time

    Job Details for Help Desk SpecialistCourt Name/Organization: Ohio Southern Bankruptcy CourtOverview of the Position:The U.S. Bankruptcy Court for the Southern District of Ohio is seeking a skilled Help Desk Specialist to join our team. This position works in a collaborative environment to provide technical support to end users throughout the district,...

  • Front Desk Receptionist Cincinnati

    3 days ago

    Cincinnati, United States Podiatry Service Company LLC Full time

    We are seeking a full-time receptionist to work in our fast paced podiatric clinic. As a receptionist, you will be one of the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Receptionists...

  • Guest Services

    4 weeks ago

    Cincinnati, United States TownePlace Suites Cincinnati Downtown Full time

    Job Description We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all...