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Lead Desktop Support
1 month ago
ADVANCED DESKTOP SUPPORT SPECIALIST
Direct Hire, Permanent position
Local candidates only
Citizens and Green Card Holders Only
NO Third Parties
Job Summary
Are you motivated by the desire to help others, solve complex problems and the opportunity to constantly grow and learn in your field? Do you thrive on keeping systems secure and user experiences smooth? Our Desktop Support Lead role is calling your name You'll be a critical member of our IT team, providing leadership and expert-level support to users while safeguarding our desktop environment. You'll tackle complex troubleshooting challenges, ensure adherence to strict desktop policies, and implement robust security measures.
Responsibilities
- Deliver exceptional first-line support, diagnosing and resolving intricate hardware and software issues for end-users.
- Proactively monitor and troubleshoot system performance, identifying and resolving potential issues before they impact users.
- Analyze desktop security posture, implementing and maintaining security protocols to safeguard company data and systems.
- Ensure compliance with established desktop policies and procedures, providing guidance and training to users as needed.
- Manage PC imaging processes, deploying and maintaining standardized desktop configurations.
- Configure and troubleshoot Azure Active Directory (Azure AD) for seamless single sign-on (SSO) across applications.
- Document technical solutions, procedures, and desktop policies to ensure knowledge transfer within the IT department.
- Stay abreast of evolving security threats, desktop technologies, and best practices, continuously honing your technical expertise.
- Troubleshoot and support conference technologies, ensuring smooth operation for meetings and presentations.
Qualifications
- Experience as a hands on leader in Desktop Support - planning enterprise rollouts, direction on best practices, and strategic leadership on how to "do IT right".
- Minimum three years of experience in desktop support or a related IT role, with a demonstrated focus on troubleshooting and security.
- Bachelor's degree in Information Technology or a relevant field (or equivalent experience).
- In-depth knowledge of Windows and/or Linux operating systems, desktop applications, networking principles, and advanced troubleshooting techniques.
- Proven ability to diagnose and resolve complex software and hardware problems independently.
- Strong understanding of desktop security best practices and the ability to implement security protocols.
- Experience with desktop policy management and user training methods.
- Working knowledge of PC imaging tools and processes.
- Familiarity with Azure AD and single sign-on (SSO) configurations.
- Experience supporting conference technologies (e.g., video conferencing systems, presentation tools) is a plus.
- Excellent analytical and problem-solving skills with a strong focus on user experience and security.
- Superior communication and interpersonal skills, adept at building rapport, providing clear technical explanations, and training users on desktop policies.
- Strong organizational and time management skills to prioritize tasks effectively in a fast-paced environment.
- A proactive and results-oriented individual with a passion for continuous learning and a commitment to IT security.
