Customer Service Account Representative

2 days ago

Chino, United States Sunrise Systems, Inc. Full time

Job Title: Service Account Representative

Location: 13770 Ramona Avenue Chino CA 91710(Onsite)

Duration: 12 months with possibility of extension

Position Type: Hourly contract Position (W2 only)

Position Summary:

  • Plan, direct, or coordinate the actual distribution or movement of a service to the customer while developing long term customer relationships and maximizing account penetration and customer retention with building owner accounts.

Job Description:

  • Communicates with store managers, maintenance personnel, and other customer personnel as needed.
  • Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
  • Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
  • Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
  • Maintain customer records using client and customer based automated systems.
  • Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.

Additional Information:

  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required. • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
  • High level of professionalism and diplomacy.
  • Handles confidential matters and issues where the highest level of discretion and decorum.
  • Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
  • Strong attention to detail, and ability to manage multiple, competing deadlines.
  • Proven sales and customer services skills.
  • Strong Project Management Skills Required
  • Working knowledge of Refrigeration systems, service agreements
  • Customer Service Experience (High Profile customer)
  • Ability to work both individually and as a team with minimum supervision.

The hourly rate for this position is between $25-$28 per hour (depending on experience).


Compensation:

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

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