Distribution Customer Service Representative

2 weeks ago

Chino, United States NFI Industries Full time

**Distribution Customer Service Representative (681)**

location Chino, CA, USA category Warehouse / Distribution Full-Time Job ID: DISTR015814 Posted: Mar 1st 2022 JOB DESCRIPTION The **Distribution Customer Service Representative** carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

**Schedule:** 1st shift Mon-Fri 7:00am-3:30

2nd Shift Mon-Fri 4:00pm-12:30am

**Essential Duties & Responsibilities**:

* Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

* Processes and inputs all customer orders

* Produces stock reports to check for product availability

* Produces all related paperwork and necessary information required for customer work orders

* Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

* Provides follow up with other departments to ensure service standards are being met

* Assures proper invoicing of accounts by verifying computer generated invoices

* Prepares shipping and tracing information to customers as required

* Maintains damage records and back order logs

* Communicates customer feedback to management including any signs of dissatisfaction

* Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

* Oversees all paperwork associated with orders and maintain the corresponding files

* Maintains current and accurate procedure manual, which details the processing requirements for each account.

**Requirements:**

* HS diploma or equivalent required

* Strong computer knowledge including MS Office applications

* Basic typing skills

* Familiarity with 10-key

* Shipping software systems including UPS and Federal Express

* Excellent oral and written communication skills

* Excellent customer service skills

**Other:**

* Must be able to work in varying facility conditions.

* Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as

* needed

**All shifts available.**

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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