Desktop Support Specialist
1 week ago
Role: L2 Desktop Support Executive
Job Type: Full Time
Location: Ann Arbor, MI(Onsite)
Job Description
- Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
- Physically fit to walk through large areas.
- Ability to work after hours and weekends if necessary or required by the customer.
- Knowledge using ServiceNow as the ticketing tool.
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.
- Troubleshoot operating system issue. connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other Corporate groups.
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
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Desktop Support Specialist
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Desktop Support Specialist
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Ann Arbor, Michigan, United States Trinity Health Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing technical support and guidance to our users, configuring and installing software and hardware, and participating in projects to improve our desktop systems.Key ResponsibilitiesConfigure...
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Desktop Support Specialist
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Ann Arbor, Michigan, United States Trinity Health Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will be responsible for configuring, installing, and maintaining desktop software and hardware for our users. Your expertise will be essential in providing consultation and technical support to our end-users, ensuring...
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