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Quality Assurance Specialist

2 months ago

East Chicago, United States National Material Company Full time

The Quality Assurance Specialist (QAS) oversees all distressed material, hold reports, and provides analysis that leads to problem-solving action plans to support production and improve inventory, quality, and customer delivery. The QAS also supports the Quality Assurance department with claim transactions, product disposition & qualification, data analysis, reporting, and quality system maintenance.

Duties and Responsibilities:

  • File and process claims necessary to resolve distressed inventory with suppliers and processors.
  • Categorize and track internal rejections and claims, summarizing and reporting results.
  • Participate in internal and customer corrective actions based on product inspection and quality.
  • Engage with customers and employees as necessary to support quality programs and/or issues and drive awareness of customer requirements throughout the organization.
  • Collect and analyze data regarding internal and external rejections.

Year One Critical Success Factors:

  • Develops productive relationships with industry contacts regarding quality and claim processing.
  • Effectively manages distressed inventory and dispositions.
  • Participates on cross-functional teams for problem solving and quality system management.
  • Strong data analysis and root cause analysis leading to measured improvements.
  • Possess knowledge of all products specifications and usage.
  • Maintain compliance and swiftly responds to non-compliance and deviation issues.
  • Investigate complaints and initiate corrective action plans.
  • Develop or revise policies and procedures to improved efficiency and quality.
  • Possess knowledge of internal audits of products prior to shipment.

Education and Experience:

  • Minimum 5 years of customer service or technical experience, manufacturing preferred.
  • Experience with effectively handling product, supply chain and customer issues.
  • Experience working directly with customers and service providers.
  • Experience with handling multiple projects and timelines simultaneously.
  • Strong data analysis experience.

Knowledge, Skills, and Abilities:

  • Demonstrate strong data analysis skills, data summary reporting, and root-cause problem solving.
  • Ability to manage multiple projects in a fast-past, deadline-oriented environment with attention to detail.
  • Demonstrate solid communication skills, both written and verbal.

Physical Demands/Work Requirements:

The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision peripheral vision, depth perception and ability to adjust focus.

National Material Company is an Equal Opportunity Employer EEO-M/F/D/V and encourages Diverse Candidates to Apply