Front Desk Clerk

3 weeks ago

Lubbock, United States Hotel Equities Full time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Home 2 Suites by Hilton, Lubbock, TX.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
  • Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests' names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests' with laundry/dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company including, but not
  • limited to those contained in the associate handbook.
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests' room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment

Other:
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:
  • Team Driven and Values Based Culture
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Parental leave
  • Referral program
Learn More

  • Hotel Front Desk Associate

    11 hours ago

    Lubbock, Texas, United States Home2 Suites by Hilton - Lubbock, TX Full time

    OverviewWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at Home2 Suites by Hilton - Lubbock, TX. This is an excellent opportunity for someone who enjoys working with people and providing exceptional customer service.

  • Front Desk Agent

    2 months ago

    Lubbock, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Doubletree Lubbock [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Coordinator

    1 day ago

    Lubbock, Texas, United States 432 Law Firm PC Full time

    About 432 Law Firm PCWe are a reputable law firm primarily practicing criminal law and family law. Our team is dedicated to delivering exceptional legal services, and we seek a talented Front Desk Coordinator to join us.

  • Front Desk Manager

    2 days ago

    Lubbock, Texas, United States Club4 Fitness Full time

    Job Title:A Front Desk Manager position is available at CLUB4 Fitness in Fort Oglethorpe.The ideal candidate will be a fitness-minded individual who can provide excellent customer service, manage day-to-day operations, and support the sales team. As a member of our team, you will have opportunities to learn and grow in a fast-paced environment.

  • Customer Service

    3 weeks ago

    Lubbock, United States Tru Fit Athletic Full time

    About TruFit Athletic Clubs: Based in San Antonio, TX, TruFit owns and operates 40+ fitness locations and we are growing! As a leader in the high value, low-cost fitness industry, we are passionate about ensuring everyone has access to become the best version of themselves. In our clubs, you will be welcomed by our friendly staff, state-of-the-art equipment,...

  • Hotel Front Desk Associate

    2 weeks ago

    Lubbock, Texas, United States Dimension Hospitality Full time

    Join Dimension Hospitality as a Hotel Front Desk Associate and play a key role in delivering exceptional guest experiences. About the RoleAs a Hotel Front Desk Associate, you will be responsible for providing warm and welcoming greetings to our guests, ensuring their stay is comfortable and memorable. You will register guests, assign rooms, and provide...

  • Front Desk Representative

    4 weeks ago

    Lubbock, Texas, United States Adventure Park Full time

    Job Description:As a Front Desk Representative at Adventure Park, you will be responsible for providing exceptional customer service to our guests. You will greet them warmly, check them in efficiently, and ensure they have a smooth and hassle-free entry.Key Responsibilities:• Welcome guests and check them in• Answer phone calls and respond to...

  • Front Desk Supervisor

    4 months ago

    Lubbock, United States Fairfield Lubbock Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Agent

    7 months ago

    Lubbock, United States Fairfield Lubbock Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Service Associate

    15 hours ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Job DescriptionAt Embassy Suites Lubbock, we are searching for a skilled and enthusiastic hotel front desk agent to join our guest services team. The ideal candidate will be able to provide exceptional customer service, manage accounts efficiently, and ensure that every guest has an excellent experience. This role involves welcoming guests, checking them in...

  • Financial Night Front Desk Associate

    4 weeks ago

    Lubbock, Texas, United States TAJ HOSPITALITY Full time

    About the RoleThe Night Audit Associate is a key position at Taj Hospitality, requiring a high degree of accuracy, attention to detail, and excellent communication skills. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and accounting functions during late-night hours.Key Responsibilities• Perform nightly...

  • Front Office Manager

    2 weeks ago

    Lubbock, United States Homewood Suites by Hilton Lubbock Full time $43,888

    DescriptionReports To General Manager, Director of Rooms, Front Office Manager Supervises Guest Services Representative, PBX Operator, Night Audit. Job Purpose To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to...

  • Front Office Manager

    2 weeks ago

    Lubbock, United States Homewood Suites by Hilton Lubbock Full time $43,888

    DescriptionReports To General Manager, Director of Rooms, Front Office Manager Supervises Guest Services Representative, PBX Operator, Night Audit. Job Purpose To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to...

  • Front Desk Experience Coordinator

    5 days ago

    Lubbock, Texas, United States Main Event - Lubbock Full time

    Job DescriptionWe're looking for a diligent and customer-focused Bowl Attendant to help us deliver top-notch bowling experiences at Main Event - Lubbock. Key duties will include:Implementing rigorous cleanliness and safety standards across the bowling areaWelcoming and engaging guests in a professional and welcoming mannerOffering personalized...

  • Front Desk Clerk

    2 weeks ago

    Lubbock, United States Hotel Equities Full time

    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Home 2 Suites by Hilton, Lubbock, TX.Job Purpose:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services....

  • Fitness Team Member

    2 days ago

    Lubbock, Texas, United States Club4 Fitness Full time

    At Club4 Fitness, we are seeking a highly motivated and customer-focused team member to join our front desk team. As a Front Desk Specialist, you will be the first point of contact for our members, providing exceptional service and ensuring a positive experience in our facility.The ideal candidate will have excellent communication skills, a friendly...

  • Front Desk Specialist

    4 days ago

    Lubbock, Texas, United States Club4 Fitness Full time

    Club4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you'll enjoy the best workout classes with outstanding service and an unbeatable atmosphere.We are currently seeking a Child Care Manager and Child Care...

  • File Room Clerk

    2 weeks ago

    Lubbock, United States UMC Health System Full time

    We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. JOB SUMMARY: Responsible for the filing and storing of all radiographs, film file jackets, and reports. Assist physicians and residents in locating films. Distribute films to the Radiologists for...

  • Customer Service Team Lead

    4 weeks ago

    Lubbock, Texas, United States Fairfield Lubbock Full time

    Job Summary:The Front Desk Supervisor is a key member of the hotel team, responsible for ensuring exceptional guest service and maximizing room revenue. This role requires a proactive approach to resolving issues and maintaining a high level of professionalism in all interactions.Responsibilities:Assist the Front Desk Manager and General Manager in achieving...

  • Receptionist (Pool)

    2 months ago

    Lubbock, United States Encompass Health Full time

    Encompass Health - 5406 Colgate Street [Medical Office Assistant] As a Receptionist at Encompass Health, you'll: Maintain internal and external communications of hospital and community through the operation of the telephone switchboard and front desk reception; Help support other hospital departments by taking on clerical or general office related...