Operations Specialist

1 month ago

Miami, United States Grip Full time

We are seeking a detail-oriented and proactive Operations Specialist to join our Client Experience team. In this role, you will be a key player in managing and optimizing our third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and client satisfaction. You will work closely with our clients to ensure their fulfillment needs are met efficiently and effectively while addressing any issues that arise and leveraging data to drive continuous improvement. This role requires a strong analytical mindset, excellent problem-solving abilities, and the capability to manage multiple projects and client interactions simultaneously.

Specific Responsibilities:

  • Client Interaction & Support: Act as the primary contact for clients, addressing their inquiries related to fulfillment operations through various communication channels including Slack, email, and phone.
  • Fulfillment Management: Collaborate with the warehouse and operations teams to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely processing of orders.
  • Data Analysis & Reporting: Utilize data analysis to monitor fulfillment performance, identify trends, and generate reports. Use insights to recommend and implement process improvements.
  • Problem-Solving: Proactively identify and resolve issues that impact order accuracy, on-time delivery, and overall client satisfaction. Develop and implement solutions with Grip's technology team.
  • Project Coordination: Manage client projects and requests using project management tools to ensure timely and effective completion.
  • Client Meetings: Schedule and conduct regular meetings with clients to discuss their fulfillment needs and provide updates. Document these meetings with detailed notes and action items.
  • Continuous Improvement: Assess current processes and workflows to identify areas for improvement. Propose and implement new strategies and technology to enhance client experience and operational efficiency.
  • Proactive Communication: Inform clients of any events or changes affecting their orders or delivery timelines, ensuring transparency and managing expectations effectively.

Qualifications:

  • Interpersonal Skills: Strong ability to build and maintain relationships with clients, ensuring their needs are understood and addressed.
  • Communication: Excellent written and verbal communication skills to convey information clearly and professionally.
  • Analytical Skills: Strong analytical and problem-solving skills with the ability to use data to drive decisions and improvements.
  • Accountability: Ability to manage multiple tasks and projects in a fast-paced environment while maintaining attention to detail.
  • Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
  • Experience: Prior experience in 3PL fulfillment operations, client experience management, account management, and/or analytics is highly desirable.


**This job is an in-office position based in Downtown Miami, (near the Brightline Station)**


Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law. 


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