Senior Service Delivery Manager

1 month ago

Winter Garden, United States Randstad Digital Americas Full time

Sr. Delivery Manager

This position is for a Senior Delivery Manager of the Global Project Engineering and Management organization for our customer base. This position supports multiple sets of facets on the network, wireless, infrastructure components in different locations (West Coast, East Coast, International, etc.) areas.


The right candidate will have experience providing technical oversight for the technical engineering team which consists of about 24 engineers and 3 technical Leads.


Specific skills:

A solid understanding of network layers 1, 2, & 3 in a Cisco environment is necessary as this is needed to be the point person for technical issues, engineer project assignments, labor cost estimates assistance, escalations, and a professional image to the customer.


• Technical Leadership & Oversight - Candidates must have 8+ years’ experience providing technical oversight of network engineering team.

• The technical Sr. Manager will need to be able to: a) Decipher new configurations on a Mop against the production network configurations. b) Complete and review Visio network Designs, c) Maintain and keep current internal and customer Libraries as required. D) Perform reviews and is the main escalation point for all staff. E) Assist in helping with change management issues and be a 3rd set of eyes on changes.

• Provide some Pre-Sales Network Engineering responses according to customer requirements and attend many high profile project meetings as required.

• Able to provide guidance and directions on Network testing and new builds using virtual tools.

• Able to update and make changes rom controls or process perspective. Extremely important in this position.

• Able to provide guidance and directions on Network Routing & Switching Expertise.

Candidates must have experience configuring network (L1, L2, L3) across a large multi-national organization on Cisco routers; Catalyst, ISR & ASR platforms.

• Coordination Experience – Review network and technical requirement portions of the project for the customer and provide the outcomes that best provide an overall solution agreed by the customer and implemented successfully if necessary.

• Able to stand in for a technical lead to assist in assigning engineers based on ability and skillsets. Provide cost estimations on high end project work based on scopes.

• Communication skills – Candidate must be able to interact and create documentation as needed for internal teamwork and review areas of need. Working with the Sr. Director and the Change Management Manager formulate training and updates to all staff on proper process and controls to be handed down both for customer work and operational turnover.

• Must maintain a high-level degree of approvals. Have an excellent rapport with the customer and other operational groups. The candidate is required to work and interact with many groups and needs to make sure social skills are of high quality.

• Excellent communication skills and documentation writing.


Technical Qualifications

  • 8+ years’ experience leading a team of engineers in a fast pace environment
  • Extensive experience with various Cisco platforms; Catalyst, Nexus, ISR, ASR
  • Lab testing, setups, etc. with virtual tools; GNS3 and EVE-NG
  • Understanding and worked with Firewalls and Data Center implementations
  • Understanding or technical project requirements provided by the customer
  • High level of use with ServiceNow


This candidate must reside in the Orlando area and will drive into the office during the work week at least 3 days.

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