Domestic Air Freight Operations Agent

2 weeks ago

Santa Fe Springs, United States The Custom Companies, Inc. Full time

Job Summary: As the Air Freight Operations Agent, you will be directly responsible for the timely and profitable movement of shipments tendered to the company, ensuring alignment with customer and regulatory requirements. (90% Domestic )


Location : Santa Fe Springs, CA


About The Custom Companies, Inc.:

Join our legacy of excellence in transportation and supply chain management at The Custom Companies, Inc. Since our inception in 1986, we have carved a niche as a trailblazer in full-service logistics. We offer a comprehensive array of solutions including Less Than Truckload (LTL), Ground & Air Expedited Services, Full/Partial Truckload, Specialized Services, and Warehousing. Our unique blend of third-party logistics, combined with access to pivotal transportation assets, empowers us to consistently deliver unparalleled services.


Duties and Responsibilities:


  • Directly oversee the routing of all shipments, optimizing consolidation opportunities
  • Ensure customer service expectations are met consistently
  • Confirm completion of all pickups and promptly address any issues with vendors
  • Coordinate Black and Gold drops at Line Haul, ensuring nightly cut-offs are adhered to
  • Update and maintain accurate shipment information in the computer system
  • Foster and develop relationships with airline and surface carriers
  • Enforce compliance with regulatory standards, including IATA and TSA regulations
  • Lead and support the PM OPS personnel, actively engaging in customer service matters
  • Streamline paperwork processes to enhance operational efficiency
  • Provide quotes and track/trace shipments as necessary to support the operations team
  • Evaluate and select external vendors to supplement operational needs
  • Assist in completing Carrier "Report Card" with carrier feedback
  • Handle OS&D (Over, Short, and Damage) issues swiftly and effectively
  • Negotiate spot rates on line hauls and with airlines to optimize cost-effectiveness and efficiency.


Requirements:


  • Bachelor's Degree preferred
  • Minimum of 3-5 years of job-related or industry work experience
  • Proficiency in Excel ,Word and Outlook
  • Ability to prioritize tasks, work independently, and achieve objectives without direct supervision
  • Strong problem-solving skills and the ability to identify and address recurring issues
  • Willingness to work overtime, holidays, and weekends as requested by the VP of Operations
  • Flexibility to work across multiple shifts as required.


Benefits:

  • Competitive salary with a comprehensive benefits package.
  • 401(k) with immediate vesting and company match.
  • Generous PTO and holiday policy, including a birthday holiday.


Commitment to Diversity: As a 100% Veteran-owned, Equal Opportunity Employer, we are committed to fostering a diverse and inclusive workplace. We encourage all qualified candidates to apply.

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