Clerical Associate

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

Purpose:
Under the direction of manager/supervisor, work as phlebotomy clerk in blood drawing area and responsible for but not limited to; ensuring patient safety, patient confidentiality and optimal care, verifying patient identity and register patients following facility guidelines, checking and collection of co-payments, customer service, specimen transport, preparation of the area and phlebotomy carts for blood collection, maintaining the area and floor supplies for phlebotomy, other support functions as needed, rotating weekends/shifts and collaborates with other sections of the laboratory, as well as other departments within institution, to provide highest quality of care.
Specific Duties and Responsibilities:
• Follows laboratory established SOP(s), standard precautions and safety protocols. Use appropriate Personal Protective equipment (PPE), clean/disinfect/decontaminate bench surfaces and equipment, maintain facility, adheres to infection control and does proper documentation. Perform other supportive tasks in all pre-analytical, analytical and post analytical processes including but not limited to: data entry, quality assurance, monitors/checks and document environmental conditions, physically inspect blood collection supplies, checks lot number and expiration dates, department inventory, (replenishing, preparing or providing supplies in the areas needed), scanning and other related tasks based on facility needs and does required documentation.
• Complies with patient confidentiality/safety/privacy, HIPAA and PHI rule and that all patient identified information received or generated in laboratory, are health related confidential information and subject to confidentiality, HIPAA and PHI rules and regulations. Maintains standards of care, work on laboratory goals to prioritize patient safety/care and respond to inquiries courteously/accurately and in a timely manner and provide only necessary information admissible under the rules to the providers and or others. Promote safe, cooperative and professional health care environment for patient/public health safety, optimal patient care, best laboratory practices, rules/regulations and demonstrates reliable/professional conduct, standards of performance and behaviors consistent with timely clock in and clock out, scheduled breaks, cell PHONE usage and dress code. Makes Customer Service a priority, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact ensuring best service, answer phone calls and takes detailed notes as needed.
• Perform day-to-day clerical and support tasks in blood drawing services, does patient registration, walk-in patients in the computer system to complete the registration process, ensure data integrity (generating, transforming, maintaining and assuring accuracy, completeness and consistency of data for a specimen inclusive all information collected, and data generated).
• Ensures adequate operating supplies, appropriate inventory management, specimen handling and management including all pre-analytical processing. Provides patient specimen containers and other information as needed by law and timely responds to patients or providers enquiries courteously, professionally, and accurately, takes detailed notes, prepare/restock phlebotomy carts and other related tasks as needed.
• Make appointments for the patients as appropriate and guides them properly. Collect co-payments as necessary and if unable to pay refers to financial counselor/cashier if paying cash and documents accordingly. Strong command and ability to use hospital/laboratory computer, LIS and or programs as required. Troubleshoots problems and calls facility services or vendor technical support when needed. Prepare reports, interacts with colleagues within facility, actively participates and involved in performance improvement process of facility, rotate weekends, be able to work on holidays as needed and performs other assigned duties and or in an emergency situation necessary for welfare of patients or facility efficient/smooth operations.
• Troubleshoots problems and contact facility services or vendor technical support when needed. Assist in staff training/shadowing, actively participates in quality assurance/performance improvement process of department/institution. Work on pending lists, communicate pending and other tasks to fellow workers and supervisor or laboratory management as required to accomplish tasks within due course of time for optimal patient care, safety and efficient laboratory operations. Ensures Shift to shift communication to staff/supervisors about pending tasks and ongoing compliance to avoid safety/patient care issues. Knowledgeable about SOP(s) relevant to scope of services. Keep self-abreast of knowledge/developments in laboratory medicine and compliance with continuing education requirements. Perform other tasks as needed and or in an emergency situation necessary for the welfare of patients or efficient/smooth laboratory/facility operations and be able to work on holidays and rotate weekends. All above statements reflect duties considered necessary to describe main job functions as identified and shall not be considered detailed description of all requirements that may be inherent in the position.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences
• Proficient in Microsoft applications, excellent computer and communication skills

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Learn More

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